Reviews (517)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its integration with major carriers like FedEx, UPS, and Australia Post, which ensures accurate shipping rates and supports global operations. It features a user-friendly interface with tools for generating shipping labels and custom declarations, and supports batch printing for efficiency. The app is noted for its stable performance across major web browsers. Exceptional customer service is also a highlight, with quick response times and proactive assistance available across different time zones, enhancing the shipping process for merchants.

October 6, 2023

This app is easy to use and the customer service is great

Ozzy's Antiques, Collectibles & More
United States
9 months using the app
December 16, 2021

Prathyusha helped me set up live freight shipping for my store. She was soooo helpful! 10/10 Will use them in the future!

EpicCustomWoodWork
United States
9 months using the app
PluginHive replied February 8, 2022

We’re glad to know that our support team was of help in setting up your Sure Post rates. Thank you so much for taking time and leaving us a review

December 1, 2022

Excellent customer service. I had some issues printing labels and team were right on it, within 10 minutes, sorting it out with clear instructions of how to resolve. Thanks.

Native Essence AU
Australia
9 months using the app
August 31, 2023

I'm new to this App, and so far it looks very easy to use. The support has been terrific with helping me to get set up.

Thank You Silver
Canada
8 months using the app
July 12, 2023

PH MultiCarrier has become a great app to use for calculating shipping rates on Shopify. The support team has been very patient and helpful while building out the app to do everything we need it to do. It also works with our subscription service, which is a huge plus. I'm glad we found this app, as it allows us to provide the best rates by going directly through our connected shipping accounts. Shipping rates are a large part of what customers considers when purchasing a product and having those rates at checkout reflect the best rates we receive from our carriers is one of the main reasons we have opted to use PH MultiCarrier.

On the backend, the most important features of this app are the ability to have multibox shipments and automatic box packing based on product dimensions and shipping box dimensions. The automatic box packing takes a little bit of "thinking out of the box" to get it to work, but once it does, it's a life saver. Without these features, I would have selected a different app, but PH MultiCarrier is able to do both. I recommend this app for any company/person that wants greater control over their shipping prices or anyone who needs to easily separate products between multiple boxes, which is a feature that Shopify has neglected to include for a long time.

StableFeed
United States
8 months using the app
February 27, 2023

Sashi was very patient with all our app questions and understood our needs. He also made it clear he was there to help with future questions as we set up our packaging. Thank you!

The Orange Room
Canada
8 months using the app
May 10, 2023

The app functionality was great and their support turn around time is great. They always respond with in few hours and they are happy to join a quick call to explain. Appreciate their effort in making the useful apps.

Bourbon To Ship
United States
8 months using the app
January 11, 2022

This app is wonderful, solved all of our issues with shipping from different carriers and our custom configurations. But more than that the support team is stellar, so responsive, and was ready to help us every step of the way to get things set up and working properly. Thank you!

Custom Sticker Makers
United States
8 months using the app
PluginHive replied February 28, 2022

We’re happy to know that the app solved all your shipping issues with multiple carries. Thank you so much for the review and appreciation for the support team. Wish you good luck..

March 21, 2023

Very robust and helpful app that allows me to deal with products of all sizes and weights. The best part is that the customer service is amazing. Whenever I've had a problem, I've gotten quick and clear responses. I even have had Shashi jump on a Zoom call to walk me through! Really appreciate it!

Marvolus Mfg Co
United States
8 months using the app
March 22, 2023

Shashi was very helpful resolving our doubts. The app works very well and we are happy with the service

DisnDis
Romania
8 months using the app
PluginHive replied March 26, 2023

Thank you for your feedback. We're happy that we were able to help you with displaying UPS & FedEx-calculated shipping rates at checkout using our app.

As always, please don't hesitate to contact us if you have any further questions or concerns. We value your business and are always here to help you with your shipping needs.

Regards,
PH Multi Carrier Shipping Label App Team