Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, robust functionality, and exceptional customer service. It streamlines business operations by automating label processing, calculating shipping rates, and managing products of varying sizes and weights. Merchants value its extensive customization options, seamless Shopify integration, and capabilities in handling multibox shipments, bulk shipping labels, and live rates at checkout. The app's ability to process international orders and charge shipping rates based on quantity is also highly praised.

October 10, 2020

Thank you PluginHive for completing the StorePep setup required to resolve quickly the issue I was experiencing with the labels so I can continue exploring this app. - your quick and efficient support is really appreciated! Thank you!

Le Trio Hockey - DEV
8 days using the app
March 28, 2022

It has helped our business to automate the shipments and save time in the process. They also have a technical team that is always willing to answer all questions and constantly work on improvements to the app.

La Portegna Madrid
8 days using the app
PluginHive replied April 29, 2022

We are so glad to know that the app has been a time saver by automating your shipments. Thanks a lot for taking the time to recommend the app and support.

Edited May 17, 2022

Showing customer facing dimensionally derived shipping rates has been a major headache since we opened. We also have the issue of sending items of high value needing an "insurance" add on rule, not all items, but 30% of our shipments. We have been eating high shipping rates through using Shopify's weight only paradigm. Prathyusha was exceptionally patient, consistently available and pragmatic in understanding what we needed to do to get our problems resolved. The app is great and more than pays for itself. Great customer service.

Tom Morgan Rodsmiths
United States
8 days using the app
PluginHive replied August 4, 2022

We’re so glad the app has been useful and paying off itself. Also happy to know that the support team understood and helped set up the app for your complex requirements. Wish you good luck.

Edited November 23, 2022

I have received great help from Keerthi. After i wrote my initial review. Thank you so much! Kind regards, Mikael

Timi of Sweden
7 days using the app
PluginHive replied November 22, 2022

Dear Mikael,

Please pardon the delay in calling you on the given number.

We appreciate you joining us on the call, and I'm glad we were able to setup Postnord carrier and generate labels. If you require any additional help, please get in touch with us.

We strive to give each and every one of our customer's prompt service.

February 2, 2022

I was having teething troubles working out how to use this app and prathysha called me seconds after I left a request in the help box and resolved all the issues I had. Amazing customer service!

Anja Jane
7 days using the app
October 13, 2022

It's glitchy and support is slow to respond. Also, they do not offer discounted rates as claimed. **

Adept Cosmetics®
United States
7 months using the app
March 3, 2020

Awesome support. I love it. Awesome support. I love it. Awesome support. I love it. Awesome support. I love it. Awesome support. I love it.

Castle Timbers
South Africa
6 days using the app
November 4, 2022

I recently implemented this app and needed some guidance on how to use it. As soon as I reached out I was helped by Shashi Kumar, he was outstanding and proficient and fixing my problem and explaining the solution. Thank you Shashi!

6 days using the app
Edited April 16, 2021

After some difficulties with installation, Anindo hosted a Zoom meeting and helped me with all setup issued and explained the functionality of the app. I have installed many Shopify apps across several stores over the years, and have never had as close of assistance as with Anindo. Thank you

Acacia Grove
United States
6 days using the app
PluginHive replied April 19, 2021

Thanks you so much for taking out the time to leave us a review. We’re glad we could be of help and trust that this app will streamline your shipping process.

Edited September 6, 2021

We liked the app at first, but then it started acting buggy. Their support attempted to help, but they couldn't sort it out quickly enough to solve the problem. Our customers were being charged the wrong shipping rate. Not good! So we had to dump the app and move on. The app was rendering a "flat rate $10 fee" without showing the correctly setup UPS or USPS rates. We have NEVER set up a $10 flat rate fee / so I have no idea where this app was getting that from. However, their support team did get back to us, and they genuinely wanted to make things right - so I will leave this a 4-star rating. Yet, at the end of the day we did go with a different shipping rate tool for our store.

United States
4 months using the app