Reviews (521)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to scale operations and enhance efficiency through seamless integration with major carriers like FedEx, UPS, and Australia Post. It supports complex shipping needs such as global shipping and custom declarations, and offers features like batch label printing and precise dimensional weight calculations. Merchants appreciate the user-friendly interface, straightforward setup, and exceptional customer support, noting the responsive and knowledgeable staff who provide personalized assistance via Zoom for setup and troubleshooting.

March 21, 2023

Very robust and helpful app that allows me to deal with products of all sizes and weights. The best part is that the customer service is amazing. Whenever I've had a problem, I've gotten quick and clear responses. I even have had Shashi jump on a Zoom call to walk me through! Really appreciate it!

Marvolus Mfg Co
United States
8 months using the app
March 22, 2023

Shashi was very helpful resolving our doubts. The app works very well and we are happy with the service

DisnDis
Romania
8 months using the app
PluginHive replied March 26, 2023

Thank you for your feedback. We're happy that we were able to help you with displaying UPS & FedEx-calculated shipping rates at checkout using our app.

As always, please don't hesitate to contact us if you have any further questions or concerns. We value your business and are always here to help you with your shipping needs.

Regards,
PH Multi Carrier Shipping Label App Team

Edited September 20, 2023

Fantastic assistance today from Manohar. Addressed my issues and provided a full walk through of an initial setup to ensure we had done it correctly.

Kooy Brothers Lawn Equipment
Canada
8 months using the app
September 26, 2023

So far this app ticks all of our boxes. What really stood out more than most apps was the support that was offered. We were on call with Keerthi a few times and each call was very in depth and any questions I had were answered straight away. Really appreciate all your help!

Sand Dollar Dubai
United Arab Emirates
7 months using the app
August 7, 2020

I got this app because my previous one was not very helpful when it came to connecting couriers and other little niggles. This app is great. I can request pickups from the carriers easily, its easy to navigate, and the support is fantastic. I have had a few issues setting everything up and the team get back to me with a solution within a few hours - once within about 15 minutes. Having a good time with it so far!

British Snacks
United Kingdom
7 months using the app
February 2, 2021

Thank you for your prompt service. I had an issue with the rates not being displayed and they took the time to help me trouble shoot and guide me on what I was doing wrong.

smashthatcake
Canada
7 months using the app
PluginHive replied February 7, 2021

Thanks a lot for taking the timeout to share your experience with us. We really appreciate it!

December 6, 2021

Prathyusha was very helpful. Unraveled our problem quickly during a screen share. I was very impressed with customer service.

Lee Printing Services Binders
United States
7 months using the app
PluginHive replied January 27, 2022

Thank you for the amazing review. Glad to know that our support was very helpful. This means a lot to us

February 3, 2023

The customer support is absolutely over expectations! Fast replies and really putting in huge effort to help. After some help from the support we got a good understanding of how the app works. The app offers most of the tools we need for our store.

Dennis Maglić
Sweden
7 months using the app
September 13, 2021

Great customer service with a lot of patience. Totally solved my issue and all question via zoom step by step.

Neon Strength LLC.
United States
7 months using the app
PluginHive replied September 16, 2021

Thanks a lot for the review. We are happy to know that our service was helpful. This means a lot to us.

October 4, 2021

I originally installed the app because shopify defaults to one package size for all products and there is no way to turn off this feature or add other package sizes for other products so I was having to incur the cost for my larger objects which were being calculated by default to be shipped in smaller boxes. When I installed the multicarrier shipping app, Jon was patient and nice enough to guide me through the entire process and even took care of troubleshooting for me. The customer support is incredible and I recommend the app for anybody having the same shipping issues with default packaging through shopify. They really are a dedicated and productive team and I genuinely felt like they had the best interest for me and my business in mind.

The Worthy Bone
United States
6 months using the app
PluginHive replied October 18, 2021

Thank you Vilma for your kind feedback and appreciation! Working and interacting with you was nice and I am glad that I could be of help. Wish you all the best with your project.