Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces. They praise its advanced inventory management, customizable settings, and user-friendly interface. The app integrates with platforms like Stripe for easy payment processing and is noted for its wide range of functionalities. Merchants appreciate the responsive customer support and find it particularly useful for selling digital assets.

August 26, 2019

We're trying the app but setting it up is time consuming and not really friendly. Also there are a lot of features that don't work properly. I was fine for a short while because at least someone was getting back to us when we had issues and something to fixe. After that dead silent. Additionally the app says that they provide 24/7 support but when we tried to contact them on Friday afternoon and follow up that contact Saturday we never received any responses. So it looks like they don really provide the "24/7 support" as the say. In the same line they only respond during normal office hours. So if there are not really consistent with that, with what else would they not be consistent. Great concept but we now have a big trust issues " Multi Vendor Marketplace"... Further, there seems to be a lot of features but the guides are not really self-explanatory, which means that it crucial to get help from the developer to be available for guidance, etc... but again it's difficult to really on them for this.... After, the hard work of trying set it up for over a week we now have to come to the conclusion to terminate the use of the app before the end of the trial

Notebook Love
United Kingdom
About 3 years using the app
August 19, 2019

The support team is very helpful and responds fast. They were in touch with us during the whole integration process and launch. The app solves most of our basic needs as a multivendor marketplace and I see it as a good solid start.

PartyMakerApp Marketplace
United Kingdom
2 months using the app
Webkul Software Pvt Ltd replied August 21, 2019

Hi, Thank you for the review. The support team is thankful for the same.
Hopefully the app will help you boost the business. Good Luck :)

April 30, 2022

DO NOT MAKE THE MISTAKE WE DID !!
Wasted time, money, efforts and suffered continuous business loss because of their incompetence.
What a massive failure Webkul team has been in making this plugin work for the customer, after months and months of calls and followups they still aren't able to solve the simple requirement of error-free bulk data upload, the most basic requirement of a MVM is effective metadata management for client-store, but they're just a bunch of ineffective people. The level of incompetence is so high that if i try to upload a file with just 500 products it will run for hours and eventually end up in error.
2-way sync is just a scam, the sync doesn't work at all, any data i update on this goddamn app, has no surety whether it will reflect in my shopify store or not.
STRONGLY ADVISE AGAINST USING THIS APP

Rekhta Books
India
About 3 years using the app
Webkul Software Pvt Ltd replied April 30, 2022

Hey !! Please excuse us for the less-satisfied experience with the app but please be informed that your complaints are getting taken care off.

We're really keen to listen all the problems you're having so that we can assist you towards resolution. Let's schedule a one to one meeting & Let's clear all the confusions. Please keep an eye on your email for the meeting link which you'll receive in next few minutes from our support team! - Team Webkul.

Edited May 23, 2019

Deveria ter um outras opções de línguas e interface com meios de pagamento do Brasil diretamente pelo app para torna-lo melhor.

IMBISHOPPING
Brazil
2 months using the app
Webkul Software Pvt Ltd replied May 22, 2019

Hi, Thank you for the review. We have options in the App, to translate the whole backend in the language required, you can use that. Adding to it, you can also integrate Weglot translation to the app, so that the app is translated to multiple languages. Hope this helps.

August 28, 2019

I am really impressed by the way the customer support team works. They have been super responsive and have solved multiple queries. Keep up the good work guys.

Emoteecon
India
2 months using the app
February 6, 2020

We are using this app for the creation of our marketplace here in mexico. Very good functionalities and Webkul has provided a great customer service.

Mexicoshopmx
Mexico
2 months using the app
August 14, 2019

The support team have been very helpful and respond quickly to any questions we might have. Thanks!

citygoddess1
United Kingdom
2 months using the app
Webkul Software Pvt Ltd replied August 15, 2019

Hi, Thank you for the review. Much appreciated :)

May 27, 2016

This has been a great app for our business to use. I have had a great experience with Neha, from the Webkul customer service department. She is always on task and willing to help. She very speedy on getting things completed and answering an questions that I have. She is also friendly and I have been impressed with her efforts. If you're looking to set up a multi-vendor marketplace, this a great option for setting that up. Happy customer!

Birdshire Lane
United States
2 months using the app
February 14, 2020

Super easy to use, has all the information you need and the support is incredibly responsive and helpful!

Paro Amsterdam
Netherlands
2 months using the app
June 3, 2022

I have just added this app. So far so good. The online support is fast replying and really helpful..

Melluna_UK
United Kingdom
2 months using the app
Webkul Software Pvt Ltd replied June 3, 2022

We're so glad to hear your amazing experience. Much appreciated :). Feel free to reach out to our support team in case of any queries - Team Webkul