Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces, leading to business expansion and improved customer satisfaction. They praise its advanced inventory management, customizable settings, and user-friendly interface. The app's integration with Stripe for easy payment processing is appreciated. Merchants also value its affordability, ongoing development, and top-notch customer support, including a responsive live chat. It's particularly recommended for those aiming to build a robust marketplace with multiple vendors and products.

January 28, 2020

I had some problems adding codes due to my limited knowledge with these things. Sent a message to Webkul and got an immediate response. Problem solved within a few minutes. I tend to purchase from trusted developers because I know I can’t solve any of the IT related problems and Webkul has just made the list. Thanks guys!

BUNAMARKET
Malaysia
About 1 month using the app
January 11, 2022

Support is quick and also accurate.
My favorite part of the app from Webkul is that function is continuously updated evolving.
Looking forward to keep work with them.

Fun Portal 2
Japan
About 1 month using the app
Webkul Software Pvt Ltd replied January 17, 2022

Thank You for sharing your amazing experience. Much appreciated :) - Team Webkul

Edited September 10, 2020

Hi,

Incase of refunds and returns , I want to charge my seller a fee of 4% for the refunded or cancelled order

How Can I do the same please help me.

Best,
Team OnlyFragrance

OnlyFragrance.in
India
About 1 month using the app
Webkul Software Pvt Ltd replied September 9, 2020

Hi, we have received the same via the support ticket. We will soon reply you on the same.
For any query, you can send us an email on support@webkul.com

February 13, 2023

good support and great app. Have been usign for 1 year now.
The support is prompt and I recoomend to anyone looking to use multi vendor marketplace apps.

Oz India Made in India-Trade in Australia
Australia
About 2 years using the app
March 27, 2018

Awesome so far ..exceptional and ridiculously prompt service . Well done guys :)

Upcycleit
Australia
About 1 month using the app
April 28, 2023

The support team from Webkul is amazing. I've had so many questions setting the system to our needs; they have been there each step of the way, they even went far and beyond of what you would expect. The software they develop is very good, but their customer support is superb.

El Green Mall
Germany
About 1 month using the app
September 3, 2020

I have the most expensive subscription that includes 24/7 support. Unfortunately, for inexplicable reasons, certain functions do not work, so I tried to contact support SEVERAL times and still haven't received a single answer.

shöpy.at
Austria
Over 1 year using the app
Webkul Software Pvt Ltd replied September 3, 2020

Hi, Apologies for the dissatisfied experience with the App. But this is not the kind of support that we promise to provide and I would like to dig deep into this, as this is not a possibility that the support wont reply.
Please respond to the support email sent to you and let us help you with the App.

April 18, 2023

Very helpful support - thank you! Useful way to build a marketplace with limited technical knowledge.

Resident-Artisan
United Kingdom
About 1 month using the app
January 13, 2022

The support answers all my questions and helps us with the codes. The app is also fully documented and the support knows what to send us and how to help us

Styla & Beckett
Australia
About 1 month using the app
Webkul Software Pvt Ltd replied January 17, 2022

Thank You for appreciating our team efforts. Much appreciated :) If you have any further questions, please feel free to reach out to us. We are just a ticket/call away - Team Webkul

Edited December 6, 2018

They have this 2 girls name Pooja and Neha in-charge and they are petty and rude. I installed this app and paid for three months and there is no phone number to contact support. They only email and nothing is clear about setup and follow up. Their communication is horrible and I wasted my time and money for three months. CAUTION!

KidBaba
United States
Over 1 year using the app