Reviews (1,943)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its accurate translation capabilities, enhancing engagement and conversions from non-English-speaking markets. It's praised for its user-friendly interface, responsive support team, and seamless integration. Key features include SEO setup, automatic browser language detection, and editable translations directly on the website. Many appreciate its extensive language support and ability to maintain the original tone in translations.

August 4, 2021

Just started using this app and it's the best translation app we've tried, customer service is quick and super helpful, thank you Elen and Arshak for fixing an issue that we had so quickly. And great value for money.

Tonic Studios
United Kingdom
6 days using the app
May 9, 2019

Love this app, now my overseas buyer can use their native language to shop at my store. I'm using the bilingual language translator. Love the feature that you can manually translate the language. Ripa and Suzan were a great help. Both of them help me with the coding stuff. Ripa went the extra mile to help me do custom positioning and spacing of the language selector both at the desktop and mobile interface to suit my website. Thank you!!

A KIND OOOF
Singapore
6 days using the app
December 12, 2019

thanks for Ella, she's so helpful. She tried hard to solve my problems and come up with useful solutions. thanks

nom-studios
Türkiye
6 days using the app
Edited May 24, 2021

Support is great, I had many... I mean MANY questions, and they helped with each one of them. Ella was nice to talk to and did exactly what I ask for. Nice support, they answer fast. I had another issue recently, nothing was working and I was getting desperate! the developer, went ABOVE and BEYOND to help me. I am eternally appreciative, great customer service.

HomeWash
Canada
6 days using the app
Edited April 29, 2020

What can I Say? This is an absolutely fantastic app and with amazing service - the installation is straightforward and the support was second to none - first class! I had some questions with regards integration with some of our third party apps - these were solved so quickly by Suzan, Tigran and Lilit and we now have all the functionality we could want. They were so friendly and got what we needed done without any fuss. Thanks so much - We look forward to working with you further!

LiveMoor
United Kingdom
6 days using the app
February 4, 2021

First of all, this is not a free app at all, if you want to translate your page into other languages you have to pay for it. I am actually giving a 1 star because this is the mininum rating. I have been waiting for over a week to solve an issue with content translations and widget positioning, but everytime i´m getting the same message: "someone will attend and check your issue ASAP". They seem to have many operators as everyday i receiving the same response but from different operators, but nobody do anything to solve your problems.

Vssion Store
Spain
5 months using the app
Edited January 26, 2020

good translation,multiple languages...really great work for a free app!!thanks to the creators.....

Emozioni Cucite
Italy
4 months using the app
Edited December 9, 2020

The reason this gets only 2 stars are 2 main issues : 1. Way overpriced (when you think shopify costs $30 per month for a vry extensive system and platform) - this at the same cost after any useful addons are selected also at very close to $30 is a bit of a rip off - this is $350 per year... which once setup doesnt mean any work from them or any ongoing heavy use like complex software. The price should be around $10 per month (or $100 per year) with all options - that would be actually reasonable. 2. It translates all the urls into foreign language special characters - which is firstly useless and not relevant for google or seo (google sees non special characters exactly as the same and word are the same) and secondly a nightmare to copy and paste into other systems, share to others (looks ridiculous) and use as hyper links in extrenal links etc. Upon questioning them and suggesting this be changed by defauly - the response was clearly they are not bothered and i would have to manually edit 1500 pages of the site if i wanted to... The app overall works ok - but these 2 factors above make it both a rip off and frustrating to use. Oh and they have this strange system of pasting some extra code after a url of your site so you can edit that site - but dont make that obviously anywhere in the app or the app settings!! you have to go unting for this in some help page... crazy. The whole app has potential but needs much better people running it and using logic on its interface....

Cheap Snow Gear
United Kingdom
6 months using the app
Edited February 17, 2020

Have not seen the impact of the app yet, will update later but the support from Lilit was brilliant was able to setup in no time. Thank you.

Tech4ture
United Kingdom
5 days using the app
January 24, 2021

hi! I appreciate your work and thank you for offering the app. I would like to send some feedback regarding the font. I find the Vietnamese font isn't optimal and not consistent. You may want to consider a different font ( use maybe Montserrat) Thank you

Saffron29byEllieDo
Australia
4 months using the app