Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,114)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its excellent customer support and smooth Shopify integration, enhancing user experience and interaction. They value the customization options for review widgets, boosting customer trust with features like photo and video reviews. Additional tools like email review requests and loyalty programs help gather impactful reviews and improve retention. Merchants also note improved customer conversions and business performance, with a comprehensive free plan for new users.

November 12, 2024

Fast response times, and great app

Normal
Australia
Almost 2 years using the app
Edited October 25, 2024

Okendo sets itself apart as a truly professional company, unlike many competitors that falsely advertise partnerships with big brands. They operate with transparency and integrity, offering exactly what they promise without resorting to dishonest practices. Their features for customer reviews, referrals, and loyalty programs are exceptional and have significantly helped enhance my store.

The ...

cocobutik
Poland
2 months using the app
October 9, 2024

Laura was very helpful! We reached out to make a change in the code so that our SMS requests for review would include a link, and she helped us to solve the problem quickly.

Milk Snob
United States
10 months using the app
October 25, 2024

Fantastic support team - fast, friendly and helps you with solutions for any issues you have! Great support compared to other apps out there.

Purelyte
Australia
About 1 month using the app
October 23, 2024

Great app, easy to use. The customer support is beyond excellent! They are responsive and happy to help with any questions. They also will jump in and help with set-up or troubleshooting. Highly recommend!

Healthy Dogma
United States
4 months using the app
January 2, 2025

I'm sure the app is great but the pricing information on the app page is deceiving. It says it's free for up to 50 orders per month and the only thing that changes in each pricing tier is the amount of orders per month. It's assumed that all features are included as the features listed are the same in every tier and it doesn't say otherwise. Once you install, however, and begin setting up, in ...

The Bumwrap
Canada
About 2 hours using the app
October 17, 2024

Okendo is the best reviews app! I have tried every referral app in the Shopify app store, and this is my favorite. I have installed it for multiple clients. The referrals are affordable and easy to set up. I love that it integrates with Klaviyo. And the support was kind enough to provide me with a code snippet to customize my fonts and colors.

Get Spicey
United States
13 days using the app
November 25, 2024

Paulo from the support team has been great to ensure everything is set up!

Ear Protect
Australia
7 days using the app
February 14, 2025

Great support!

abitat
Portugal
About 2 months using the app
October 18, 2024

The app is amazing, highly customizable and you only pay for the size you are as a company. This week I had a problem and it was solved by Josh from Okendo in less than half a day. Amazing product and service, highly recommend.

Dumas
Netherlands
22 days using the app