Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,114)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its excellent customer support and smooth Shopify integration, enhancing user experience and interaction. They value the customization options for review widgets, boosting customer trust with features like photo and video reviews. Additional tools like email review requests and loyalty programs help gather impactful reviews and improve retention. Merchants also note improved customer conversions and business performance, with a comprehensive free plan for new users.

November 12, 2024

Fast response times, and great app

Normal
Australia
Almost 2 years using the app
Edited October 25, 2024

Okendo sets itself apart as a truly professional company, unlike many competitors that falsely advertise partnerships with big brands. They operate with transparency and integrity, offering exactly what they promise without resorting to dishonest practices. Their features for customer reviews, referrals, and loyalty programs are exceptional and have significantly helped enhance my store.

The customer support, especially from Adrian, is outstanding. They provide quick and thorough assistance, making the entire process smooth and stress-free. It’s clear that Okendo prioritizes long-term customer success over short-term gains, which is refreshing in this industry.

If you’re looking for a trustworthy app to build reviews and loyalty, Okendo is the way to go. Highly recommended!

cocobutik
Poland
2 months using the app
October 9, 2024

Laura was very helpful! We reached out to make a change in the code so that our SMS requests for review would include a link, and she helped us to solve the problem quickly.

Milk Snob
United States
10 months using the app
October 25, 2024

Fantastic support team - fast, friendly and helps you with solutions for any issues you have! Great support compared to other apps out there.

Purelyte
Australia
About 1 month using the app
October 23, 2024

Great app, easy to use. The customer support is beyond excellent! They are responsive and happy to help with any questions. They also will jump in and help with set-up or troubleshooting. Highly recommend!

Healthy Dogma
United States
4 months using the app
January 2, 2025

I'm sure the app is great but the pricing information on the app page is deceiving. It says it's free for up to 50 orders per month and the only thing that changes in each pricing tier is the amount of orders per month. It's assumed that all features are included as the features listed are the same in every tier and it doesn't say otherwise. Once you install, however, and begin setting up, in order to have all the great features it boasts like quizzes, surveys, rewards/loyalty points, referrals, etc, you have to pay to add each one on. If you want everything it says it does (which assuming everyone does otherwise why would you have installed the app) it becomes like $139/month for up to 50 orders/month and jumps up from there for more orders. Very disappointing and such a waste of time. I never would have installed the app and integrated it into my store if I knew it was WAY out of my budget.

The Bumwrap
Canada
About 2 hours using the app
October 17, 2024

Okendo is the best reviews app! I have tried every referral app in the Shopify app store, and this is my favorite. I have installed it for multiple clients. The referrals are affordable and easy to set up. I love that it integrates with Klaviyo. And the support was kind enough to provide me with a code snippet to customize my fonts and colors.

Get Spicey
United States
13 days using the app
November 25, 2024

Paulo from the support team has been great to ensure everything is set up!

Ear Protect
Australia
7 days using the app
October 18, 2024

The app is amazing, highly customizable and you only pay for the size you are as a company. This week I had a problem and it was solved by Josh from Okendo in less than half a day. Amazing product and service, highly recommend.

Dumas
Netherlands
22 days using the app
September 20, 2024

I am really grateful for the Okendo customer service team. I caused them a lot of trouble since English is not my native language, but they were extremely patient in helping and assisting me, waiting for me to resolve my issues. Additionally, their plugin is really user-friendly and flexible. Compared to several other popular review plugins sold on Shopify, which I have all used, I can confidently say that Okendo's plugin is completely different.

First, Okendo's customization options are stronger than those of other plugins. Second, the review page designed by Okendo makes users feel that the website is more professional (because their templates are incredibly powerful). Third, their customer service team's response efficiency is outstanding! Therefore, I sincerely recommend Okendo!

我的商店
United States
6 months using the app