Okendo: Reviews & Loyalty

Okendo: Reviews & Loyalty

Reviews (1,109)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its excellent customer support and smooth Shopify integration, enhancing user experience and interaction. They value the customization options for review widgets, boosting customer trust with features like photo and video reviews. Additional tools like email review requests and loyalty programs help gather impactful reviews and improve retention. Merchants also note improved customer conversions and business performance, with a comprehensive free plan for new users.

November 22, 2024

Amazing Team! Love that they have an annual check in and super easy interface!

Somme Institute
United States
About 2 years using the app
October 22, 2024

Okendo has been a game changer for us! It's super easy to use, and the reviews have boosted customer trust and engagement. The customization options are spot on for our brand.

Amanda C has been incredible—she's responsive, helpful, and went above and beyond to make sure everything was perfect. Highly recommend this app!

Everyday California
United States
Over 1 year using the app
February 27, 2025

Very good app, design features and functionality is impressive. Customer support is what keeps me around - Juan especially was awesome recently helping me fix an issue on my site (not directly related to the app) and providing insight into how I would be best setting up my product listings in correspondence to what I needed to achieve with reviews. Thanks guys, 5-stars.

Airze
Australia
About 2 hours using the app
October 28, 2024

We switched to Okendo to manage customer reviews a few months ago and have already noticed positive impact in the volume of reviews in addition to ease of managing reviews. Their tools and team are excellent and provide thoughtful insights for optimizing the experience for their customers and our customers. Thanks, Okendo!

needed.
United States
7 months using the app
October 21, 2024

Okendo is by far the best review app, I can't believe their staff actually helps you optimize your program setups and makes recommendations. Thank you Laura for being so awesome.

After9
Canada
Almost 2 years using the app
November 3, 2024

Paulo was incredible to help me late at night set up home page with carousel reviews!

GreenCloud Apparel
United States
About 3 years using the app
November 14, 2024

The customer support team, specifically Juan, was quick to respond and resolve our issue.

VITALITY
Canada
About 3 years using the app
December 19, 2024

Juan was very helpful - we are very happy with Okendo

Vandy Crisps
United States
5 months using the app
November 20, 2024

I wrote this review a few days ago and then hit delete. I figured I'd give Okendo the benefit of the doubt... Nothing has changed. This review is a reality based on my ongoing experience with Okendo.

Onboarding with Okendo has been less than stellar. A process that I was told would be prioritized by the sales team has taken significantly longer than expected. There have been long delays and ...

PilotMall.com
United States
About 1 month using the app
October 31, 2024

Awesome support. Helped me out with a problem I spent hours on to sort out. Made my day!

Lek och Lär
Sweden
3 months using the app