Okendo: Reviews & Loyalty

We switched to Okendo to manage customer reviews a few months ago and have already noticed positive impact in the volume of reviews in addition to ease of managing reviews. Their tools and team are excellent and provide thoughtful insights for optimizing the experience for their customers and our customers. Thanks, Okendo!

Paulo was incredible to help me late at night set up home page with carousel reviews!

The customer support team, specifically Juan, was quick to respond and resolve our issue.

Awesome support. Helped me out with a problem I spent hours on to sort out. Made my day!

I wrote this review a few days ago and then hit delete. I figured I'd give Okendo the benefit of the doubt... Nothing has changed. This review is a reality based on my ongoing experience with Okendo.

Onboarding with Okendo has been less than stellar. A process that I was told would be prioritized by the sales team has taken significantly longer than expected. There have been long delays and bugginess found in the platform that we've had challenges overcoming... The biggest hurdle working with Okendo is their responsiveness. Tickets are not handled in a timely manner. Emails are not responded to in a timely manner. I've had two onboarding reps and have seen the same lack of response from both.

Okendo is the highest priced app that does what they do. You would expect them to back it with a high level of service and care. I haven't seen it.

At this point I would not recommend anyone else go through the pain that I've gone through. It has not been a good experience. Sadly, we're in too deep and it would be challenging to pull out at this juncture a week before Black Friday.

Juan was very helpful - we are very happy with Okendo

The Okendo team has been excellent, very informative and supportive as we introduce new revenue-generating tools into our business and helping troubleshoot issues as they arise. Responses have been quick and informative.

Does exactly what you need it do.
ESPECIALLY the customer service is top-notch.

Okendo is a great platform and seamlessly integrates with Klaviyo. The support team is great and Amanda Calderon has been extremely helpful and kind throughout our onboarding and optimization strategies.

Highly recommend.

Best product for reviews and more! Laura from support team is also the best. Super attentive and supportive