Synctrack Order Tracking

Synctrack Order Tracking

Reviews (204)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective order tracking system, noting it significantly enhances customer satisfaction by reducing inquiries with a self-service tracking page. The customizable page supports multiple couriers and offers real-time updates, integrating seamlessly into Shopify stores. Merchants also praise the exceptional customer service, especially applauding team members Tracy and Joy for their quick and effective support. The app is appreciated for its easy setup and user-friendly interface, making it a valuable tool for improving customer service and operational efficiency.

January 26, 2022

The performance of the APP is good. And the service is excellent. Any reasonable request can be helped. It's a really good tracking app to recommend.

Keychron | Wireless Mechanical Keyboards for Mac, Windows and Android
Hong Kong SAR
4 months using the app
Synctrack replied January 26, 2022

Hi Keychron
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

October 31, 2022

woorden schieten mij te kort dit is wat ik service noem ze helpen mijn zelf met mijn webwinkel en nemen dingen met mij door

CHECKWAYSS
Netherlands
4 months using the app
Synctrack replied October 31, 2022

Hallo, heel erg bedankt dat je de tijd hebt genomen om feedback te geven. We zijn zo blij dat je onze app 5 sterren geeft, omdat we ernaar streven om dat voor al onze klanten te bieden. We waarderen uw tijd om zulke vriendelijke woorden achter te laten!

February 15, 2023

totally cool. I think it will add real value to the customer experience.
Kudos to Joel Williams for telling me about it.

Purple Onion Box
Canada
4 months using the app
Synctrack replied February 15, 2023

Hi! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

June 12, 2023

Tracking page works very well, giving an optimal customer UX/UI. I was especially impressed with their customer service, they were very engaging at all time and swift in providing me with solutions. Would highly recommend to everyone.

Gentleman's Seoul
Australia
4 months using the app
Synctrack replied June 13, 2023

Thank you so much for taking the time to leave an excellent rating. We appreciate your business. Please let us know what we can do for you in the future.

October 28, 2022

Very nice app. Special want to say thank you to Anna for helping me out! She is the perfect person for this and she will defenitly help you out

Malonin
Switzerland
4 months using the app
Synctrack replied October 30, 2022

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

November 18, 2021

Amazing App, good support very fast.
Sản phẩm tốt, giá cả hợp lý, phản hồi nhanh nhiệt tình, có Support nói được tiếng Việt

Wander Prints™
Vietnam
4 months using the app
Synctrack replied November 19, 2021

Hi Wander Prints™,

Omega Team cám ơn bạn đã tin tưởng sử dụng app và dịch vụ của bên mình.
Nếu bạn gặp khó khăn gì hoặc có bất kỳ feedback để cải thiện app, team support luôn sẵn sàng giải đáp mọi thắc mắc và hỗ trợ bạn nhanh nhất có thể.
Cảm ơn bạn một lần nữa.

June 16, 2022

Great app for order tracking and a branded tracking page all for free for a small business. Aswell as a helpful support team that will quickly help you solve any app-related issues.

Finds Live
Canada
4 months using the app
Synctrack replied June 17, 2022

Thank you for taking the time to share your thoughts with us and the rest of the community. We're ecstatic to hear you're enjoying the app. We appreciate you taking the time to provide us with feedback and reminding us why we do what we do. We wish you and your business the best of luck!
Omega - Order Tracking support team

April 24, 2023

Highly recommended.
Well organized and easy to use for customer.
Shopify newbies def should use this app

ストアール | StoR
Japan
4 months using the app
Synctrack replied April 24, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

Edited December 31, 2021

Been looking for a tracking app for awhile. Omega is just spot on! Great and fast support, and also very generous 150 tracking quota on free plan! I recommend this app strongly!

Reyrr Athletics
Sweden
4 months using the app
Synctrack replied December 31, 2021

Hi Reyrr Athletics,

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team

May 19, 2021

Very useful to find the AWB tracking order details. Really this is one stop solutions for ecommerce + integrated shipment order tracking system.

BHARATHAM STORES - BSC
India
4 months using the app