Synctrack Order Tracking , 185 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its superior customer service and quick technical support. It offers seamless order tracking with real-time updates and compatibility with various couriers. The app is user-friendly, easily integrates with Shopify, and helps reduce disputes while boosting customer trust. It also allows customization and can sync past orders for up to 2 months. Merchants appreciate its cost-effectiveness and excellent customer UX/UI.
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Its a very good, well balanced app for Order Tracking. Most important thing is their Support. I was confused and I was getting some error but Stella helped me a lot to resolve them as quickly as possible. Very good support. Probably one of the best support I have seen on Shopify. Thanks
Hi ZYANNA,
Thank you so much for taking the time to leave us such wonderful feedback. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem.
I'll be sure to relay your message to our whole team.
Thanks for placing your trust in us and your willingness to share.
Best,
Kaylee - Omega Team
They have a great support team with very fast response. I really like how you can customise what info to show to customers.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
This is a great app so far, no issues honestly. Their customer service reached out to make sure everything was ok. Asked me if anything needs to be changes, just feedback questions. I advised a slight issue with the mobile look and asked if they could make it more readable and they did immediately which was awesome! Thanks so much to Stella for the kind email replies and help :)
Hi Bodacious Bliss,
Thank you so much for your review. We are happy that you had a great experience with our customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Omega Team
Great app with AMAZING customer service. We use this app on all of our stores for an order tracking page so customers can see their order status by visiting our site. If you're looking for an app for this use case, look no further.
Hi Woodland Crafts,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team
This is the perfect app for tracking easy navigation and simple look. any time they will support through chat and Tracy gives the best service. She's awesome.
You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .
This is great if you would like to update your shoppers with generic info, such as "in transit" while not showing every detail. You can also hide the tracking history, so if you wish not to display locations, you can. Support is very kind and responding fast.
Yeahhhh You’re awesome 💙💚💛🧡 We will share this with our team to let them know to keep up the amazing work
Thank You so much for your words! 🙏🏻😊🙏🏻😊🙏🏻😊
I just installed this app on my store, but am thrilled with the customer service that I have so far received from the Omega team. The tracking interface is just superb and I like it. Keep it up guys!
Hi Eurekaonline
Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!
Kaylee - Omega Team
This looks beautiful and professional. I recommend this app., for sure! I am trying to figure out the whole email section though, a bit confusing especially on a Monday, LMAO.
Hi Shop On In,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work
Let us know whenever you have any questions about the app.
Best regards!
Omega Team
The app has been working well so far and has been doing great at updating tracking info on their dashboard for you to view. Their customer service is also excellent, and they do a great job helping you solve any issues you encounter.
You’re so nice 💙💚💛🧡Thanks big time for your kind words. Hope for nothing but your business’s growth 🔥🚀
Just started using this app & had some problems setting up (I am not very tech savvy). Stella did an amazing job at assisting me.
Hello Treasure Knot!
Thank you so much for giving us such wonderful words.
Our Team here is very delighted to see your comment, especially Stella. We always would like to provide you the best service that you deserve.
Please feel free to contact us if you need our assistance!