Reviews (5,943)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.

October 10, 2015

Soundest is amazing. I love looking at the summaries of how many of our emails were opened, had links clicked, and how many conversions we received. It is the easiest way to send out effective, neat looking email blasts from Shopify.

Offthecharts
United States
About 3 years using the app
July 17, 2017

This app is very easy to use and effective. Good for gaining insight into the effectiveness of your emails too!

2pure
United Kingdom
About 3 years using the app
April 21, 2023

Excellent app!
I use it for all my email newsletters and automations.
They are very helpful and answer within 5 minutes when you need them!

Barbell Regiment
Belgium
About 3 years using the app
May 25, 2022

I required some assistance with form designs on Omnisend and I was connected with Daryna from Omnisend. She was a major help, acted as a bridge between me and the tech team and kept me in the loop, provided me with timely solutions and went out of her way to make sure I got the results I had visualized. Thank you Daryna and Team.

ArtiKen
United States
About 3 years using the app
April 5, 2019

Une aplication efficace et vraiement facile a utiliser. Je recomande cet aplication en espérant que le tout soit efficace .

Maître du Thé
Canada
About 3 years using the app
December 18, 2017

I waited until the charged me for this month to write this review. This app is easy to use and does what it says. My only complaint was that when it used to be Soundest I was being charged $75 for my plan, and when it changed to Omnisend the pricing went up and I guess goes up as your list of subscribers does. So now it is around $100 a month. Which would not be a problem but it would have been better if I was notified before the pricing went up. Other than that I think this app is still cheaper than others. I have tried another newsletter app before but felt as though it did not have as many features as this app.

Urbanstrangers
United States
About 3 years using the app
September 29, 2022

By far the best email marketing company I have ever used, and I have used a lot. Support is insanely good, fast, friendly. Cost is very fair. Toolset is amazing.

Spirit Magicka
Cayman Islands
About 3 years using the app
August 16, 2020

It's affordable to small businesses, nice templates, great workflows much better than Klaviyo all round easier to use and better customer service.

Wigwam Toys Brighton
United Kingdom
About 3 years using the app
Edited October 3, 2019

Good app. Very functional.

The only reason for a four star review is a past encounter with a customer service representative named Veronika. Veronika was rude despite my 2 years of loyalty with Omnisend. Veronika treated me, a loyal customer, like crap and randomly decided to raise my prices by 250%. I strongly recommend using Omnisend however do your best to avoid talking to Veronika. If she messages you, do not respond.

UPDATE: Veronika is no longer working at Omnisend and therefore I have no complaints against this company. Veronika was a truly odious character however Omnisend fixed this problem.

The Proud Republicans
United States
About 3 years using the app
December 22, 2022

Really like the lay out of this app and it's so easy to use. Great email templates, pop ups and automations and so easy to custom them to suit . Customer support was really great too ( thank you Luiz ) and cleared up all my queries and mis-understandings.

Bronze Age Nutrition
United Kingdom
About 3 years using the app