Reviews (5,987)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

March 23, 2023

I have used many Email Marketing Plugins-Apps, like Mailchimp for years, to me Omnisend is the best.
They have very good Email Creator, Great Automations and it's Super Easy to Use.
Their Support team is always fast at replying.

iCoonShop
Greece
About 3 years using the app
January 24, 2022

Honestly, I have just experienced the best customer service ever! Kristina is a ROCKSTAR. She went above and beyond to help us fix an email domain issue. She was there with us step by step, communicating clearly all the way. Now I love Omnisend even more. Thank you for your amazing product and SERVICE.

Topíssima
United Kingdom
About 3 years using the app
January 9, 2020

Has been using this tool for a few month, it is very simple to use yet get the job done. You just follow the steps and drop in some content / links and you are good to go.

Evutec Corp
United States
About 3 years using the app
March 28, 2019

This is exactly what I was looking for. Easy to use and to the point. Since I have 5 stores it would be nice to have an overall pricing package.

Upbility.fr
Cyprus
About 3 years using the app
Omnisend replied March 28, 2019

Welcome to Omnisend, we are pleased to hear your experience is great so far. Our teams put 100% each day to improve Omnisend tool and to provide the best support to our customers. Did you get a chance to talk to Will about the pricing package yet? If not, please register for a DEMO call here: https://www.omnisend.com/demo/ to discuss all the remaining questions you have!
Customer Success Team

October 11, 2022

Good app for email marketing, no complaints about the features and functionality. Deniz from support was a great help answering all the questions we had.

Šaty a ty
Slovakia
About 3 years using the app
May 12, 2016

I've just installed it and I think it is amazing! It is really easy to send campaigns. Congrats!!

Thegretest
Spain
About 3 years using the app
January 18, 2023

I've been using Omnisend since 2019 for my Shopify stores and have been pleased with their service. There have been a few hiccups along the way through the 4 years, but overall I am happy! I've tried several other email marketing services but always came back to Omnisend. Eventually moving all my stores over! Their team has been very attentive, caring and constantly improving their product. I find their pricing to be fair for all that they offer. Whenever I need help or have any questions, I'm able to reach them through their chat box. They always respond to me within minutes to a few hours, and my queries are addressed quickly. I think they've become even faster the past year or so. Especially with a query I had this past week. Yuliia helped me to resolve it in less than 24 hours. I look forward to seeing how Omnisend continues to grow and improve. I hope they give their major competitor which starts with a K, a run for their money. :)

Flair Fighter
Canada
About 3 years using the app
Edited November 28, 2023

We really wanted to have a birthday field to the newsletter registration form. I spent days looking for a good email marketing app, tried 3 of them and I am very happy that we decided on Omnisend. It's been a few weeks now (I don't write a quick review on the day I install an app). The support team has been amazing on top of all the functions we need. Highly recommended! 散々探して、3 アプリを実際に試した上でOmnisendにしました。生年月日など必要な項目を入れたフォームを作れることや、オートメーションで使える機能、メールデザインの編集機能などにも満足しています。サポートチームも迅速丁寧で大変素晴らしい!

Updated Sep 2023.
It's been 3 years since my first review. Still very happy with this app and the support team is just wonderful. Sanya today was quick and super helpful with clear answers just as great as the last time she helped me.

Updated Nov.2023
Still very happy. Had an issue with our domain/hosting server transfer but Sanya again and everyone else from the support team was very patient and helpful.

PALAVA japan
Japan
Almost 3 years using the app
May 23, 2023

A lot of features and great support! I love the segmentation very accurate to use in different market without any issues

Siberica
Italy
Almost 3 years using the app
September 15, 2022

Olesia has provided me with a lot of operational assistance, enabling me to achieve our goals simply and efficiently

DovEggs-Seattle
United States
Almost 3 years using the app