Reviews (5,989)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

July 25, 2022

This is a great email marketing app and they have amazing customer service, they answer very quickly and are very helpful!

MeditationRings
Canada
Almost 3 years using the app
Edited November 5, 2019

I am adding ANOTHER Update as of Nov 5 2019, to my 5-Star review, because honestly these guys flat out deserve it. I had a Billing Issue, that I did not discover for 3 Months, and when I did discover it, and let them know about it, they showed 100% INTEGRITY and credited it back to me. Honestly most companies would hide behind some type of "Policy" or whatever, but Serge and Katherine and the support Team at OMNISEND not only did NOT do that, they did the right thing and continue to provide outstanding support.

I have been using these guys since they were Soundest, and now in their new form of OMNISEND. I am Updating their REVIEW because they are added SO MANY great features that it is amazing.

Personally I have found most Email Marketing platforms as "sensory overload", and it also took me 15 steps to remember that I had done previously. These guys have done a GREAT job of being VERY POWERFUL but making it easy for us busy Entrepreneurs. I have Enabled many of their awesome features, and still have more to do.

Also, these guys provided EXCELLENT Customer Service, I mean Top Shelf stuff. Give them a try, you won't regret it.

Ray Doustdar
Buiced Liquid
www.buiced.com

Buiced Com
United States
Almost 3 years using the app
April 16, 2019

I switched over to Omnisend from MailChimp last week. I'm SO pleased with how simple everything has been!! No headaches what-so-ever!! I'm not super techy, so I REALLY appreciate this simple, easy to use service. I have every intention of continuing with Omnisend once my trial is up!

Plucky Online
United States
Almost 3 years using the app
Edited December 8, 2018

I used this app to help me with emailing my subscribers about upcoming sales. It's helpful and easy to use.

Tomgfashion
United States
Almost 3 years using the app
August 2, 2016

Rally good App....

Worth getting for any small business.. Thanks Soundest!!

www.43tclothing.com

43tclothing
United Kingdom
Almost 3 years using the app
July 23, 2018

Omnisend's user interface and ease of use is why I choose it over Mailchimp and Constant Contact. We're currently using the free version, and it still does everything we need it to do (which is sending the occasional email about our newest ridiculous shirt design).

Dead Ends Entertainment
United States
Almost 3 years using the app
September 28, 2022

Very useful application! The new e-mail builder is great. Support is always willing to help. Nikola thank you for your patience!

Didier Lab Germany
Lithuania
Almost 3 years using the app
March 17, 2017

Great App and great support !
Tereza is amazing ,thank you very much for your help !

Zositech
Hong Kong SAR
Almost 3 years using the app
April 3, 2020

Its my first time with an email marketing progam. it was so easy to use, cost effective and beautiful templates!

EdgeWood Farm
Canada
Almost 3 years using the app
February 28, 2023

great customer service (shout out to you Augustin), and easy platform to use - we've been using them for a couple of years without issue.

Left Field Kombucha
United Kingdom
Almost 3 years using the app