Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

January 4, 2024

I was so grateful that Dilara was able to help me with the edits I needed to make. I am new to building my website and was so lost but she saved the day! Her video explanation was so incredibly helpful! Fast and thorough customer service!! I’m impressed.

Heart & Hive
United States
About 1 year using the app
Edited March 22, 2020

Yeehaw! This app combines all of the essential marketing features into one simple to use UI - excited to get started!!

Nuhni
United States
Over 1 year using the app
March 8, 2018

#omnisend #purepeople
I have been using Omnisend for about a year now. This platform has literally changed my business. The features are incomparable to other email marketing platforms, infact this is SO MUCH MORE than just an email marketing platform - its a user-engagement, user-focused, business-to-client relationship manager!
I love that omnisend are constantly evolving and staying ontop of their game to improve and optimize this epic platform!
User for life right here!!!
Thank you Team Omnisend :)

Pure People
South Africa
Over 1 year using the app
October 1, 2019

It's Free to install and easy to work on. Ads creation is easy and you can schedule and choose email addresses to send the promotional emails. www.hnsstudio.ca

HNS Studio
Canada
Over 1 year using the app
December 12, 2023

Beran from Omnisend provided incredible support and guidance on the queries I had. Appreciate Omnisend's support team and the great lengths they go to support their customers.

SELAH VIDA
South Africa
About 1 year using the app
April 7, 2023

Easy to use. Had almost everything I needed. Great support team. Definitely like this platform more than the others.

SeatRelease
United States
Over 1 year using the app
July 3, 2017

Attractive and intuitive email marketing service with fantastic email editor and easy-to-read analytics. Soundest generates qualified traffic and leads to our website - www.vapejuicedepot.com

Siroart
United States
Over 1 year using the app
March 28, 2024

Kayque made the whole authentication process very simple and guided me with ease through the steps that I couldn't quite understand on my own. Very knowledgable, I would recommend Kayque's service to anyone in need!

The Infinite Bath
United States
9 months using the app
Omnisend replied April 1, 2024

Hi there,

Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you. We appreciate your business and look forward to serving you again in the future!

December 1, 2022

Luiz help was really really helpful, and he found the solution really quickly ! many thanks for this :)

BOTT Lingerie
France
Over 1 year using the app
Edited May 20, 2019

Updating my review:
It's really hurting my abandoned cart workflow that I cannot segment my campaign between previous purchasers and new customers. I'm still overall happy with Omnisend, but am frustrated with the lack of this option that I had in MailChimp. I have different messaging for these two segments in Abandoned Carts and do not want to train my loyal customers to just wait for a coupon after abandoning a cart.

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I've spent the last couple days migrating over to OmniSend from MailChimp and so far I am SO happy to be doing it! It's easy and intuitive to use with a lot of great features! I have high hopes for my new workflows and campaigns to out-perform what I was doing previously.

Automation workflows are really easy to set up, and I love the cancellation trigger. I'm also really excited to check out the Facebook & Google Audience Syncs, although I haven't quite gotten that far yet. I'm expecting that to be a great feature though.

Just a couple things I'd like to see added:
- I need a way to segment some of my workflows between customers who have previously purchased vs. new customers. I have different messaging to use for new clients vs. repeat buyers. This is particularly critical for an abandoned cart workflow. This is the only thing so far I've found that I'm losing in the switch.

- I also would love a better option for the order follow up email workflow. I see the value of the thumbs up / thumbs down feedback block, but I'd really rather encourage customers to leave reviews on my website. I do this with another app right now, but if it could be accomplished with OmniSend, that would be amazing.

Otherwise, super happy with the switch. I've spent the weekend setting up all my automated workflows, and I'll be ready to start sending newsletter campaigns next week.

NebraskaBison.com | Bison Meat, Burgers, and Steaks
United States
Over 1 year using the app