Reviews (5,958)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.

June 29, 2022

Omnisend is the best email marketing apps hands down! Nikola guided me very thoroughly and was being very helpful. I couldn't find any other apps that better than Omnisend.

ÁINE
Indonesia
11 months using the app
Edited February 20, 2019

Pretty easy to use. Could use a little help with the mobile design part of it. I cannot add different blocks to my campaigns on my Ipad, requiring me to use my computer. Other than that small inconvenience, the app is amazing for email marketing.

Recon Tattoo and Apparel
United States
11 months using the app
August 13, 2018

very easy to use.very easy to use.very easy to use.very easy to use.

Craftsman Co
Hong Kong SAR
11 months using the app
January 31, 2017

great & easy to use email marketing tool

X3d Your 3d Printing Hub
Thailand
11 months using the app
December 16, 2016

So far this has been a very easy-to-use app and it is so fast to use and generate really nice emails. I am very happy with this app and would highly recommend it. We are new to email marketing and I am grateful this is so easy and user friendly for a non-tech person like me. Smoothe and easy integration.

House Of Alaia Tofino
United States
11 months using the app
October 30, 2023

Love Omnisend. I've already recommended it to several friends.

The Messy Soaper
United States
11 months using the app
Edited November 28, 2019

Email marketing solutions have come a long way. Found using the Omnisend app and its Shopify integration as intuitive as can be. Setting up a campaign is as easy as setting up an ecard. Only area for improvement I would love to see, is version history for the template I’m customizing and an easier way to revert to previous state and/or insert standard blocks - Drag and drop from block library didn't work on iOS Chrome and iOS Safari doesn’t allow adding products from the store UI via the product wizard. But those are easy quirks to work around. Awesome app.

SlickyNote
United States
11 months using the app
December 3, 2022

Great app and the customer service is amazing. They are quick to respond and answer any questions you have. Should out to Salma for all the help.

Hoi Bo
Canada
11 months using the app
Edited December 26, 2022

The app is easy to use and has great customer service.
I am still on the free plan for the moment, so there is no live chat, but they do respond pretty quickly via email, and Melanie has been very helpful.
Update: I used it for a while now on the Standard plan, and it's pretty good, and customer service with the live chat is great!
Thank you!

Blanket Creek Pottery
United States
11 months using the app
October 8, 2019

Just starting out with the app but the customer service help has been awesome. They answered my questions quickly and with images which helped clear any confusion I had about the setup. 10/10 would recommend!

Cosmic Green Candles
United States
11 months using the app