Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

May 17, 2022

This email marketing app is the best I have ever used. Many thanks for the Omnisend customer support. On average, one spent euro is generated for us 40 back euros. Excellent!

cutmyfashion
Lithuania
12 months using the app
September 6, 2018

Ich bin sehr zufrieden mit omnisend! intuitive Bedienung, viele Optionen...alles funktioniert wie es soll. Ich kann es nur weiterempfehlen

Zatiro
Germany
12 months using the app
October 19, 2018

I've tried a bunch of the other main email tools and this one is by far the best and easiest to use. The support is amazing as well, and the UI and interface is intuitive and modern. Being able to create popups takes out the need for a lot of other apps as well.

Zevvly
Canada
12 months using the app
April 3, 2020

Super easy to use, no complicated flow charts to have to try and follow. Feels very similar to mailchimp.

Lawndiggity
United States
12 months using the app
July 10, 2024

easy enough for the average user to work with, easy to understand

Max En Caisse
France
About 3 hours using the app
Omnisend replied July 15, 2024

Hello there,

Thank you for your feedback! We're glad to hear that you find our platform easy to use and understand. We aim to make our tools accessible for users of all skill levels.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Edited May 6, 2016

Really easy to use and sharp! It made my email campaigns look even better and it was so easy to just send to all of my subscribers! I LOVE soundest. It's inexpensive and totally customizable. I'll never use anything else.

Doodlebum Diapers
United States
12 months using the app
September 19, 2017

The app is pretty user-friendly. It's easy to design good looking emails and opt-in boxes. At this point, I have yet to use all of the features but I am pleased with its performance so far. Reliability is good. No bugs that I've noticed.

Myabyssinian Com
United Kingdom
12 months using the app
Edited October 25, 2019

I used this app for eblasting through my shopify store. Works great it is seemless and easy to use. Also like the abandoned cart option. Very easy for the non-tech person like myself.

V-Toe Socks, Inc
United States
12 months using the app
May 23, 2019

I have used Omnisend for about a year. I am now opening a new store and have searched high and low, examined all the marketing automation options to see if I could find an alternative the is better - and - I am definitely using Omnisend to use for my new store. What's REALLY GOOD? The drag and drop editor takes a little time to get used to but it is super powerful and I have found nothing like it in any other marketing automation application. You can create spectacular forms for Welcome, Order Confirmation, etc. You can automatically pick products from your store to include in forms to include in order confirmation to create Upsells, etc. Now - What is REALLY GREAT? Support. Omnisend has the best, friendliest and accurate tech support you could find anywhere. They go the extra mile to understand what you need to accomplish and then provide the resources to get it done. Just Superlative. Why would I write such a glowing review? Because it is true. I have no connection with Omnisend but I am sure an informal ambassador now and they deserve it.

Tea Horse Treasures
United States
12 months using the app
May 16, 2022

Fantastic marketing app that allows you to create beautiful and professional emails with ease. The customer support is also phenomenal. Thanks to the help of one of the members of the support team, Kamilia, who was polite and informative. I was able to overcome an issue I was facing relatively quickly!

The Good Mood Co
United Kingdom
12 months using the app