Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

Edited May 7, 2018

Would you use it again or recommend it to a friend? If you had a bad experience, please try contacting the app developer at support@omnisend.com before posting a negative review.

Ajmod
United Kingdom
11 months using the app
October 8, 2018

Just the perfect emailing app for your Shopify store, with great support and new features released all the time. Highly recommended.

Our store: https://generalstore.co.za

The General Store
South Africa
11 months using the app
January 20, 2022

The whole Omnisend Team has been fantastic. We were up and running immediately and they helped us walk through all our existing workflows to make sure they were set up correctly. Now with ongoing support, we're working on augmenting our existing emails and creating new workflows. It's been a great switch for us!

Shire City Herbals
United States
11 months using the app
June 3, 2017

Amazing app for managing email campaigns! Made my life so much easier THANK YOU!!!

Kalysto Co
Spain
11 months using the app
February 3, 2020

onboarding was very easy and the getting started recommendations were great. I just sent my first campaign and was able to easily add my products in the email as well. great experience.

BoldHorse
United States
11 months using the app
May 1, 2017

All I can say is a big WOW!
What a improvement to the others so called mailing marketing...I wish I would have known about you guys before...

Memoi
United States
11 months using the app
November 3, 2020

I use this app to help with the black friday/cyber Monday marketing. This also to help house all of my contacts and subscribers.

The Garden Jewelry Store
United States
11 months using the app
July 1, 2022

This app is great and helps with our email marketing needs. An issue arose and Sanya provided excellent customer support sticking with us throughout it all. Thanks Sanya & Omnisend. Give her a raise!

Snow Skin Co
Canada
11 months using the app
April 4, 2023

The main aspect I love about omnisend is the customer support! I switched to them from Klaviyo and they run circles around them from price to features to service. I'm extremely happy. Each time I want to know something, even if it's just how to keep increasing my clicks and sales, they have been super helpful. They provide articles, and visuals to help me win. My email sales have increased each month just because they have helped me with resources and I try new and different things.

fitformorestore
United States
11 months using the app
Omnisend replied April 5, 2023

Ahoy there!

Thank you for sharing your positive experience with Omnisend!

We love the way you put it - our team sure does know how to run circles around the competition! It's great to hear we've been instrumental in helping you increase your email sales and connect with your customers in a meaningful way. That said, it's our mission to help you click with your customers and close them sales! Thanks for choosing us!

November 2, 2021

great app i love the live view option it helps with my marketing and to know exactly what my customers are looking at

Bella All Natural
United States
11 months using the app