Reviews (6,017)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
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I love Omnisend. The support is fast and knowledgeable. The app is superior in my opinion to the others that I have used. I have used HubSpots integration (meh!), ActiveCampaign and Klayvio. While Active and Klayvio are really good I feel that Omnisend is far better than Active and much more intuitive than Klayvio.
Hey, there. Thank you so much for taking the time and sharing this fantastic review!
We are so happy to hear our app has been easy to use and working for you. We also really appreciate the kind words about our Support team, we are always more than happy to help out our merchants as best as we can. Should you have any questions, please feel free to reach out anytime!
Justin
I wish we can give 0 stars here. VERY POOR CUSTOMER SERVICE. This is the best app to waste money. They promise Unli email on the pro plan, but it's really capped. The customer rep doesn't even know what their job is. They promise 24/7 support but it's really only Monday to Friday. 7 days before your billing you won't be able to send an email campaign unless you pay an extra 50 USD. They're also be charging you more than what you can send. THIS IS A SCAM APP.
Hello there, and thank you for your review!
We are sorry to hear you have faced difficulties with emails sending on the Pro plan. Our support representative has reached out to you with more details on your case.
This app was so easy to use. I loved it. Tried mail chimp and was frustrated.
I like the app, it is very easy to install and use. Captures the visitors and sends emails to them in a very nice format. The basic fee is very reasonable
I must say, Omnisend has the best customer service I've ever experienced. There is always someone there the answer your questions, no matter what time of day or night. Diego and Baarath are the absolute best! They are knowledgeable, attentive and above all PATIENT! You won't go wrong by adding this to your Tech Stack!
Overall this app top notch. Has everything I need in terms of email marketing all in one platform. Great support service as well, really impressed.
I am still setting up my emails in the app and the support was amazing! Kate was very helpful, she was very patient and she answered all of my questions! I hope it meets my expectations once my email list grows.
I've started using it now and everything has a perfectly arranged, user-friendly interface. I hope it gives good results. Also the support team are very friendly. Thank you to OmniSend Team for such a nice application.
Love it! This app makes email marketing easier than ever.
Me and my team have had an amazing experience with Omnisend so far. Converted many people into clients. Want to thank Olesia for being very helpful when we had an urgent issue.