Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

May 11, 2020

I tried many other app before Omnisend. This is by far the most helpful! Their services are user friendly and their customer service is outstanding!!

Kenyatta Hines
United States
6 months using the app
May 28, 2016

Very easy setup sent out my first newsletter to customers within minutes. Highly recommend.

Sc Sport Breaks
United States
6 months using the app
Edited September 6, 2016

So far I like it, just one big flaw that I have noticed so far, perhaps I am missing it but there is no way that I can see to add an input field to the pop up email.

I want to capture the subscribers name not just their email address. Why wouldn't that be in there, it's an important field if you ask me.

update..I changed my rating to 5 stars...Support was fast...thank you and new version coming soon...Thank You, I may just upgrade!

Midniteshopping Com
Canada
6 months using the app
November 24, 2020

Love this! I love how you can save templates and edit based on what the marketing need is. Easy to learn.

Studio Style
United States
6 months using the app
August 23, 2022

Very helpful staff and friendly user experience. It helps walk you through a set up guide for automations as well.

SHAKA TRIBE
United States
6 months using the app
June 13, 2016

Fantastic App to have for any online business. Easy to use and navigate.

Karenandnat
Australia
6 months using the app
July 13, 2018

Really fantastic, especially being free. Highly recommend.

Pr0t0type
United States
6 months using the app
February 22, 2020

This is a great app with excellent customer service! They responded quickly and resolved all my issues within minutes. 5 stars :)

NeedSpace
United States
6 months using the app
Edited April 4, 2019

Great App as a replacement for Mailchimp. No looking back :) I was worried about what to do when i heard about Mailchimp & Shopify parting ways, but no need. The only annoying thing so far is having to complete this review with so many words haha

Smooshie Face Treats
Australia
6 months using the app
Edited March 4, 2019

THIS COMPANY IS USING MISLEADING INFO & FRAUD METHOD TO TOOK ADVANTAGE OF CUSTOMERS.

The price guide is misleading you!
They charged on how many subscribers you have!
Not how many emails you sent! Doesn't matter you use them or not!

I have 18k subscribes but only sent email to 6k of them
I sent ZERO email in Dec, i got charged $150 USD.
I sent send 1 email in Jan, i got charged $150 USD.
I sent ZERO email in Feb, i got charged $190 USD.

Another misleading information they gave me is:
My account on the top right menu is always showing as a Standard Plan, and on their website, the standard plan it was showing $60 a month, so I thought this is what I'm paying for.

but after I realize the overpay issue and contact support, I went to my account profile page, it shows Standard Plan $190 a month.

this company doesn't give you any direct phone number for support, as I would imagine how many complaints they would receive by using this dishonest & fraud method to getting more money from their customer.

OptiSlim Online Store
Australia
6 months using the app
Omnisend replied March 22, 2019

We are terribly sorry, that our pricing was not clear to you from the beginning. We stay open about how we calculate prices, and that it is entirely based on the number of subscribers you have. All customers have a possibility to reach the pricing page on our website and check their prices regularly.
Customer Success Team