Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

June 16, 2018

Very nice and simple to use. Great tool

The Shampoo Bar
Canada
3 months using the app
Edited April 13, 2019

Great stuff!Best app out there!It does job better then any other app currently in the market, a must have for serious entrepreneur.

MicrosoftSoftware
United Kingdom
3 months using the app
July 6, 2018

First time using this app, ill give feed back later

Tiffany Wax
United States
3 months using the app
March 15, 2017

A very well developed and useful app! Thanks to the Soundest team.

Warriorwatches
United States
3 months using the app
December 11, 2022

Amazing support, literally helped me for an hour to find out how to make my campaigns work from Recart.

Cool Mini-Splits
United States
3 months using the app
January 8, 2018

just simple and efficienty. I recommend!!!!

Practical Aid
United States
3 months using the app
Edited August 20, 2024

I've been with Omnisend for a few years now. Honestly, the support has gone downhill. Kayque, Mathías, and Dilara are horrible and unable to help with a simple request. And the price for the Omnisend subscription increases significantly with every contact added to my store. I don't recommend Omnisend for small business.

PRAYING RABBIT
United States
Over 6 years using the app
Omnisend replied May 20, 2021

Hello there,

Thank you for your feedback, and I’m sorry to hear about your recent experience with our support team. I understand your frustration with both the level of assistance and the pricing changes.

I want to assure you that our team is committed to providing the best possible support. A senior representative will reach out to you shortly to address your concerns and provide the assistance you need.

We appreciate your long-term support and value your input as we work to improve our services. If there’s anything else you’d like to discuss or if you have further questions, please don’t hesitate to get back to us.

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Hi, thank you for taking the time to review our app. Omnisend pricing is based on the number of contacts you have, so cleaning your list regularly and removing any inactive contacts will help. Our support team would be more than happy to assist with that and anything else you need.

May 23, 2017

Makes my work so much easier. Thank you very much.

Button And Chuckle
South Africa
3 months using the app
February 28, 2017

Great product and easy to use. A very good alternative to constant contact and mailchimp.

Rebnetik Enterprises Llc
United States
3 months using the app
January 25, 2017

Great and Easy to Use! I was sending out our first campaign within minutes. Very intuitive app, so there is very little of a learning curve. Definitely recommend.

Onslought
United States
3 months using the app