Reviews (6,017)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.

August 19, 2018

Excellent app, very easy to setup

Dealsalways
Canada
About 2 months using the app
May 23, 2023

Salma did a great job supporting me. I was confused and she quickly responded then checked on me a few hours later when I did not respond to one of her questions. Thank you!!

Truth Hemp
United States
About 2 months using the app
May 22, 2018

Super intuitif, vraiment clair et fluide, prise en main en 15 min. Le top !

Shopfemmes
Spain
About 2 months using the app
April 5, 2023

We had some issues with account setup on our end, but Luiz and Deniz were very helpful and answered all of our questions. Super easy app to use & integrates very well!

Great Outdoors Ireland
Ireland
About 2 months using the app
May 3, 2018

i'm still trying to figure out how to use this

212 Fun
United States
Over 3 years using the app
October 17, 2022

App stupenda e servizio clienti eccezionale. Ho avuto un problema con un email errata e in poco tempo abbiamo risolto il problema insieme.

KomfyKlothez™ - Official Store
Italy
About 2 months using the app
Edited July 15, 2020

I used this app to do automatization, pop-ups, email campaigns for my new store https://windstation.art/. Set up was so easy and intuitive. Super userfriendly. Recommended

Windstation
Canada
About 2 months using the app
April 12, 2019

easy to use. used to use MailChimp and this seems to do much more and is quite user-friendly. Definitely, recommend.

Lashes By Design Beauty Supplies
Canada
About 2 months using the app
October 26, 2021

Such a shame to treat your users the way you do, guys. This is the worst customer service I've ever experienced after a drunk sales lady on the farmer market.... Kristina is scaring your subscribers away. We chat for the last couple of days but with every single message, she acts like it's the first time. You charge but DO NOT provide services. And your customer service (no, it's not) acts like it is ok. Upset and disappointed. Do not recommend.

SINGAREA
United Arab Emirates
Almost 4 years using the app
Omnisend replied October 26, 2021

Hello there! Thank you for your review!

Providing great customer support is our top priority, and we apologize for any inconvenience you faced. Our senior support consultant has contacted you to assist you in resolving this issue.

We appreciate you taking the time to bring this to our attention!

June 3, 2018

So simple!! All the work has been done and editing is a breeze. Love this app!

Vanson Holland
Netherlands
About 2 months using the app