Reviews (5,967)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

March 4, 2019

I used the app for my mailing list. It was very quick and easy to use. I will definitely look to use the app for further lists.

Me Selection
United States
About 2 months using the app
February 13, 2015

I'm enjoying the app for our store. It's easy to use and great how you can load it straight off your website, that save huge amounts of time. I just wish I could crop the pictures so I can make them look bigger in the email.

Tulio
Australia
Over 3 years using the app
Edited August 10, 2019

I use this app to help me communicate with customers and keep them up to date with new products and promotions. Very easy to understand and walk through by yourself. thank you guys!

Amorlash
United States
About 2 months using the app
July 7, 2022

Support team went above and beyond the call of duty. They were professional + extremely helpful!!!!!

ATHENA NEWTON
United States
Over 3 years using the app
August 25, 2022

I like how the support team does their best to answer questions. Bassma & Baarath were a great help. Keep it up with the customer service!

HoonArts
United States
Over 3 years using the app
January 4, 2022

Absolutely love Omnisend! After trying many other apps like it I finally found something that suited everything I needed for my business. I would highly recommend it to those looking for a all in one solution with email automation (including order confirmation)

Native Homewares
Australia
About 2 months using the app
Edited August 18, 2021

Quite good app. Easy to setup workflows and customize the letters. Nordic customers - please notice! You can't add VAT calculation anywhere like order confirmation email. This makes it illegal to use since you can't show customer amount of TAX. Shopify calculates VAT so I believe it would be possible to do. I've requested this multiple times from Omnisend, but they are not willing to do it.

Panssari.fi
Finland
About 4 years using the app
Omnisend replied May 11, 2021

Hi, thank you for taking the time to review our app. There are currently no plans to add this feature in the upcoming quarter but we've passed this feedback onto our Product team and hope to provide some updates on this in the future.

March 30, 2017

Great app. Extremely easy to use. Easily integrates with customer list. I love it so far, and have no complaints!!!

Brav Culture
United States
About 2 months using the app
June 10, 2023

This is a great app and with great ROI. Highly recommended to people who are serious about email marketing.

Cerol Auto
Japan
About 2 months using the app
May 4, 2018

All seems good.
Hoping we get a good response to our email campaign over the Bank Holiday Weekend.
Andrew
www.footstoolsdirect.com

Footstools Direct
United Kingdom
Over 3 years using the app