Reviews (5,967)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.
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Go with business plan guys, cool features ! Highly recommended
Great app. Super easy to install and use. Gorgeous email interfaces easily customizable. One of the best apps on the Shopify market.
Regarding the price is ok but not ok for the functions. Support tries to help but they can't do anything technical for us and don't give ETA to have this functionalities available. The app itself has potential and i will change my review as soon as they work their problems.
Hello there, and thank you for taking the time to leave a review!
Indeed, at this moment, Omnisend has two Email Builders. The New Builder provides more customization options and ease of use, whereas the Classic Builder offers a larger selection of building blocks.
Despite being more advanced than the Classic Editor, the New Editor is still in development, and some features are not yet available. Our developers are aware of the missing blocks and are working to bridge the gap between the two editors.
Meanwhile, we recommend taking a look at the Product Recommender block. It will dynamically display the products in accordance with the selected rule.
Our support representative has already contacted you with additional information on this matter.
Have a fantastic day!
This app makes it easy and wonderful to create and edit templates to send to a lists of potential customers and actual customers. I really do appreciate the existence of this app. Thanks A Bunch !!
I used this app for my email marketing, very fantastic and easy to use. Will like to recommend it for people who wants a simple, elegant and powerful email marketing app.
I am not that savvy with these things, but this app makes everything so easy and convenient!
FIRST TIME USING THIS WAS A BREEZE. LOVE THE APP AND CANT WAIT TO MAKE MORE NICE EMAIL CAMPAIGNS! 100% WONDERFUL
I Paused my store and relaunched under an entirely different brand. The app no longer tracks all visitor activity, just selective activity of returning/ known customers. In that sense, its not helpful in antialiasing product potential or begin able to dispute if an information page(return and shipment policies)was viewed. Uninstalling and will continue to look for an app that that tracks all activity on the site
Hello there, and thank you for taking the time to tell us about your experience!
We're sorry to hear that using our app left you unhappy.
Therefore, We'd like to apologize for any inconvenience this may have caused you. However, I'd like to inform you that the reason for this behavior is to track visitor activity that is relevant to the customer's purchasing journey. Our new tracking and logging architecture is here to help us achieve this goal. It enables us to extract a lot more data from the browsing session and integrate it into a lot more services within our app.
Please keep in mind that we track user behavior on all store pages except those that require sensitive data input.
Please do not hesitate to contact us if you have any further questions! You can reach us at support@omnisend.com.
Really good app, I have been using it for one year and I can definitely say it is way better than Mailchimp. Many options to choose from and very good, detailed insights.
The only thing it could be improved is the customer service though. At times you have to wait long before an agent takes on the conversation. I had to also explain my issue several times when agents switched as their shift was over and it is pretty frustrating when you need your problem to be solved as quickly as possible. Nevertheless, I recommend this app.
Have been using mailchimp for a decade but the omnisend is that good that we are now switching over to them. Just a better software seems like so far. 5 stars.
thanks,
personalthrows.com
photo blanket & More
Atlanta GA