Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, robust features, and seamless Shopify integration. They value its affordability and the convenience of managing both email and SMS marketing from one platform. The app's automation and customization features are praised for boosting email sales and open rates. Merchants commend the responsive and knowledgeable 24/7 customer support. The A/B testing feature and real-time sync are also highlighted as beneficial.

November 22, 2018

Just started with Omnisend today. Very easy to use. This will be fun and very useful. Takes some of the guess work out of using an app.

Free Living Deals
United States
22 days using the app
January 11, 2016

Simple interface and impressive support team - love having live chat with an almost immediate response!!

Americannautical
United States
Over 1 year using the app
January 29, 2020

The customer service provided by Omnisend is terrible. I can't recommend this expensive app to anyone. It's not that feature rich and when it started randomly generating discount codes, Valerie at Omnisend couldn't have been any less interested in providing support, instead insisting that I must have the discount code block enabled in a campaign (it wasn't) and not spending any time to understand what the actual issue was. Tried to first fob me off on to Shopify then reluctantly said she would try and speak to the tech team to see if it was "possible to investigate the issue". When I report an issue or have a concern as a paying customer, I expect it to be investigated without question and not with disinterest. Asked how I escalate my complaint and surprise, surprise, they don't even have an escalation process.

BriefsGuy.com
United Kingdom
Over 1 year using the app
February 23, 2020

Omnisend is a wonderful app for users at all levels whether a beginner such as myself to advanced. User-friendly & step by step campaigns, forms, & automation that helps you to the fullest. -Aaron G

Genuinely Aarons
United States
22 days using the app
June 24, 2022

New to using the app but so far so good. Had a bit of issue setting up the email automation as I couldn’t see the option to delete some section so I contact support and Sanya was able to help by even introducing me to Loom, an app that helps share screen and she showed me how to go about deleting the section which was there already but couldn’t see it on my screen.
Service is great
Thanks!

Global Cart
United Kingdom
Over 1 year using the app
March 22, 2016

GREAT customer service and easy to use templates. Huge time saver!

Wanderlust Designs
United States
22 days using the app
April 11, 2018

This app is awesome! I would recommend this to every store owner out there. It is very useful and very easy to use!

The Mens Hut
United States
21 days using the app
October 23, 2022

Stefan was so amazing! He went the extra mile to make sure I understood what needed to be done to solve my problem. When I hit a road block, he figured it out and got it done. Thank you!

Crystalyn's Creative Attic
United States
21 days using the app
September 14, 2019

great app I use it all the time helps, its must have for all shopify stores!!!!!!!!!!!!!!!!!!!!!!!!!!

Sports Art Direct
United States
21 days using the app
August 15, 2022

上周提交了问题,说是48小时内邮件回复,48小时内也回复了我,接下来因为问题还没有彻底解决,我已经重复发了两次邮件,已经过去一周了还没等到回复,感觉效率没有刚开始安装这个app的时候快了,最近用起来很不爽!

SweetLF
China
Almost 2 years using the app
Omnisend replied August 16, 2022

Hello there and thank you for taking the time to submit feedback!

We sincerely apologize for not responding to you. Our investigation revealed that your incoming email has been flagged as spam. Although we can see that you have previously contacted our customer service, if you continue to have problems receiving a response, kindly email support@omnisend.com. We'd be glad to assist.

We really appreciate your understanding and patience, and we're available to assist you with any problems you may have. Our support representative has already reached out to you with more details on this matter.

We appreciate you reaching out to us!