Omnisend Email Marketing & SMS , 5,665 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.
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The customer service provided by Omnisend is terrible. I can't recommend this expensive app to anyone. It's not that feature rich and when it started randomly generating discount codes, Valerie at Omnisend couldn't have been any less interested in providing support, instead insisting that I must have the discount code block enabled in a campaign (it wasn't) and not spending any time to understand what the actual issue was. Tried to first fob me off on to Shopify then reluctantly said she would try and speak to the tech team to see if it was "possible to investigate the issue". When I report an issue or have a concern as a paying customer, I expect it to be investigated without question and not with disinterest. Asked how I escalate my complaint and surprise, surprise, they don't even have an escalation process.
Simple interface and impressive support team - love having live chat with an almost immediate response!!
New to using the app but so far so good. Had a bit of issue setting up the email automation as I couldn’t see the option to delete some section so I contact support and Sanya was able to help by even introducing me to Loom, an app that helps share screen and she showed me how to go about deleting the section which was there already but couldn’t see it on my screen.
Service is great
Thanks!
This app is awesome! I would recommend this to every store owner out there. It is very useful and very easy to use!
La mejor aplicación de email marketing. NOTA 10. GRACIAS DEL EQUIPO MCWATCHESCO.
Stefan was so amazing! He went the extra mile to make sure I understood what needed to be done to solve my problem. When I hit a road block, he figured it out and got it done. Thank you!
great app I use it all the time helps, its must have for all shopify stores!!!!!!!!!!!!!!!!!!!!!!!!!!
Super application ! dommage pas en Français
上周提交了问题，说是48小时内邮件回复，48小时内也回复了我，接下来因为问题还没有彻底解决，我已经重复发了两次邮件，已经过去一周了还没等到回复，感觉效率没有刚开始安装这个app的时候快了，最近用起来很不爽！
Hello there and thank you for taking the time to submit feedback!
We sincerely apologize for not responding to you. Our investigation revealed that your incoming email has been flagged as spam. Although we can see that you have previously contacted our customer service, if you continue to have problems receiving a response, kindly email support@omnisend.com. We'd be glad to assist.
We really appreciate your understanding and patience, and we're available to assist you with any problems you may have. Our support representative has already reached out to you with more details on this matter.
We appreciate you reaching out to us!
I was using Mail Chimp, but since they have left Shopify, I thought I'd try this one. Just sent out my first newsletter to my subscribers. Easy to do and so far, I am happy with my choice.