Reviews (5,777)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies email campaign management. They commend the responsive customer support, particularly staff members Beran, Karine, and Luiz, for their assistance. Features like customizable templates and powerful email automation are noted for enhancing brand identity and improving customer engagement and sales. The comprehensive free plan and educational resources are also highlighted as valuable for developing effective marketing strategies. The 24/7 customer support is especially valued for its availability, helping merchants increase revenue and customer retention.

August 1, 2018

Great interface and great that they have a very considerate free plan! love it

Marcausallens
United States
24 days using the app
Edited March 11, 2019

C'EST VRAIMENT TOP ET FACILE MERCI C'EST UNE TRÈS BONNE APPLICATION. JE RECOMMANDE N’HÉSITEZ PAS A LA TESTER LE MAINTENANT

Jayssez
France
24 days using the app
October 3, 2022

Ran into a hiccup setting up a workflow for custom discount codes (in which subscribers weren't receiving an email with a promo code after signing up). Reached out to support and enter the incredible Luiz who got us sorted out immediately! (Thank you, Luiz!) I must also add that customer support for this app, in general, is stellar — they're quick to respond thoughtfully and oh-so-friendly while providing relevant help. See ya MailChimp, there's a new kid in town.

venustongnyc
United States
24 days using the app
November 17, 2016

Does what it says ! Really easy to implement for non-techy guy like me.

Yesecart
United States
24 days using the app
March 9, 2023

Great customer service! and the platform is very user friendly and very convenient.
I definitely recommend it .

Janiushkas
United States
24 days using the app
January 30, 2018

Great app! I am using the automation workflow for cart recovery and customer reactivation. It is customizable and helps me think less about what I need to do to get back customers!

Shoeziggy
United States
24 days using the app
February 11, 2019

Very easy to use E-mail Marketing app. This is one of the easiest ones to use and is an all-in-one solution! No more needing to sync different contact lists! Hurrah for Omnisend!

Smart Home Gadgets
Canada
24 days using the app
January 22, 2019

very nice app,everybody should use it , very simple and powerfull.Its working perfectly and saving me a lot of time

ChezNous
Canada
24 days using the app
June 18, 2023

I contacted Omnisend for email issues and they responded quickly and the issue is now resolve. Thank you

FranLamothe
Canada
24 days using the app
December 30, 2022

The tech support I received from Agustin and Diego was outstanding!! The response times exceeded my expectations, and they were able to help me to fix the issues I was having. They went above and beyond to help me out, and were knowledgeable and polite during the process. I highly recommend.

Hawkeye Graphics
United States
24 days using the app