Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

February 24, 2020

Awesome Product I only use the free version and im Happy with just that experience.I personally am not a pro at this but i can say the tutorial on youtube helped

Jazzy Dray's
United States
20 days using the app
September 19, 2017

Hello,Thanks to peoples that make this APP, its so great ! everything is so easy to create, no bugs and very responsive.

TaylorShop / Accessories / Watches / Bracelets / Clothes
www.taylorshop.fr

Taylorshopandco
United States
20 days using the app
February 12, 2022

SO far so good... a few hours to figure things out. Some trial and error plus several chat conversations later and I'm super grateful for how the email came out. Looking forward to learning and building with omnisend. Thank you.

TRECAPA
United States
Over 1 year using the app
May 22, 2018

Awesome tool! It is easy to use, but gives you the opportunity to really customize high-quality campaigns.

B True To You
United States
Over 1 year using the app
August 30, 2022

Such a user friendly builder! I have used both the old and the new builder and have found both to be a delight to work with. I have only had one issue before and it was sorted very quickly after chatting with Nikola.

HCS Home and Catering Suppliers
South Africa
Over 1 year using the app
July 13, 2016

A great tool for big and small companies. E-mails are a asset and this tool utilizes that tool. Kudos!!!

Coast To Coast Bargains
United States
20 days using the app
Edited August 4, 2020

I dont like to be negative and like to give everything a shot. This is not a very user friendly App. Couldnt even send out a mass email without getting my account suspended. After cleaning it the first time. I had to do it again for another mass email. Thye claim my contact bounce back was two high. The process is long to to get back up and running. Customer service is slow and lacks detailed instructions. Spent a week of downtime in trying to figure this out. Not a good system and not sure why there are so many 5 star reviews. It's a headache.

I appreciate a response but its kinda to little to late. Which demonstrates the issue that you guys think just because you can throw a link and some instructions to someone and leave them to figure it out on their own. Hence, after over 43 emails back and forth one of your reps had offered to take care of the issue herself.

Wolfhardt
United States
Over 1 year using the app
Omnisend replied August 4, 2020

Sorry to hear your experience did not turn out as expected.

Your sending was temporarily paused because the system detected some inactive emails on your contact list. Xenia is waiting for you to grant her access to your account, and she will be able to assist you with the list cleaning. Once your contact list is polished, we will resume the sending. Segmenting inactive contacts will ensure you great deliverability results going forwards! Detailed guide in segmenting inactive contacts in your account is below:
https://support.omnisend.com/en/articles/1061868-segmenting-inactive-contacts

October 2, 2017

Soundest is a great app which allows you to easily re-target customers. Emails are already written and little modification needs to be done to make it your own. You get a lot without paying for a thing! If I ever need to send more than 15000 emails in a month, I will not hesitate to upgrade my subscription!

Stickinterior
United Kingdom
20 days using the app
Edited October 2, 2019

Very user friendly, creates professional looking interactive emails to easily send to all your subscribers. https://newroadsnutrition.com/

New Roads Nutrition
Canada
20 days using the app
October 12, 2019

Very happy with this app so far! It was easy to setup and I felt comfortable the whole way through. Looking forward to doing more with it in the future.

man's best beard store
United States
20 days using the app