Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

March 15, 2018

Super application ! dommage pas en Français

Ei Lys
Belgium
21 days using the app
August 15, 2022

上周提交了问题,说是48小时内邮件回复,48小时内也回复了我,接下来因为问题还没有彻底解决,我已经重复发了两次邮件,已经过去一周了还没等到回复,感觉效率没有刚开始安装这个app的时候快了,最近用起来很不爽!

SweetLF
China
Almost 2 years using the app
Omnisend replied August 16, 2022

Hello there and thank you for taking the time to submit feedback!

We sincerely apologize for not responding to you. Our investigation revealed that your incoming email has been flagged as spam. Although we can see that you have previously contacted our customer service, if you continue to have problems receiving a response, kindly email support@omnisend.com. We'd be glad to assist.

We really appreciate your understanding and patience, and we're available to assist you with any problems you may have. Our support representative has already reached out to you with more details on this matter.

We appreciate you reaching out to us!

April 12, 2019

I was using Mail Chimp, but since they have left Shopify, I thought I'd try this one. Just sent out my first newsletter to my subscribers. Easy to do and so far, I am happy with my choice.

Travel Stuff 4U
United States
21 days using the app
November 20, 2017

Its not free. I paid $150.00 and was not able to send my newsletter as they requested I clean up my email list of which all emails were from subscribers from my website.

Uniquehijabs
United States
Over 1 year using the app
Edited April 6, 2019

I jumped to this app from using mailchimp and so far so good. I line the way you can create a workflow and its easy to figure out

Beauty by Evelyn
United States
21 days using the app
August 11, 2023

In general, Omnisend is a very good Email Marketing app. It is simple to use, offers almost every service needed, and customer service is fast & great!

TopLift Pros
United States
Over 1 year using the app
December 22, 2017

This is a great add-on to every online store business. We’ve tested various email marketing tools but none of them is so intuitive and comprehensive as Omnisend. I especially like that it offers everything in one place and you don’t need to use a separate app for your signup forms or automated Cart Recovery emails. It’s such a time-saver for every online store business!

Tomfood
Lithuania
21 days using the app
November 10, 2019

I have been using the app for two days, and so far so good. Very easy to use and customer service team are helpful too. I am very excited to see results! Thanks for a great app!

Prince's Boutique
United Kingdom
21 days using the app
November 25, 2021

Easy to use and integrate automation rules into your campaigns. Email builder is easy enough even for a novice like me!

Lilly Grace Crafts
United Kingdom
21 days using the app
May 30, 2019

We are really enjoying using Omnisend here at Miss Crofton HQ. Would definitely recommed. Very user friendly

misscrofton
United Kingdom
21 days using the app