Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

Edited September 23, 2019

User friendly! I love this app already! Thank you! Every category was detailed and precise. I felt as if I was in a classroom

MindzdLimitFashion
United States
21 days using the app
December 17, 2020

I love the exprience with the costumer service. They are very welcome, and the app is very helpfull.

Ferina Swim
Brazil
21 days using the app
January 9, 2019

best email marketing i have ever came across i will be usuing it for a long time to reach my potetial customers adding the value i want to add that you all so much

wondertees
United States
20 days using the app
December 28, 2023

Omnisend is the better one out there. Support are amazing too, Karine was so helpful in ensuring I had everything set up correct

Kaizen Bloc
United Kingdom
20 days using the app
April 3, 2019

Me encanta. Ha sido muy fácil utilizar esta aplicación y hacer una campaña de marketing. La seguiré utilizando.

www.velasdemoda.com
Spain
20 days using the app
Edited August 4, 2020

I dont like to be negative and like to give everything a shot. This is not a very user friendly App. Couldnt even send out a mass email without getting my account suspended. After cleaning it the first time. I had to do it again for another mass email. Thye claim my contact bounce back was two high. The process is long to to get back up and running. Customer service is slow and lacks detailed instructions. Spent a week of downtime in trying to figure this out. Not a good system and not sure why there are so many 5 star reviews. It's a headache.

I appreciate a response but its kinda to little to late. Which demonstrates the issue that you guys think just because you can throw a link and some instructions to someone and leave them to figure it out on their own. Hence, after over 43 emails back and forth one of your reps had offered to take care of the issue herself.

Wolfhardt
United States
Over 1 year using the app
Omnisend replied August 4, 2020

Sorry to hear your experience did not turn out as expected.

Your sending was temporarily paused because the system detected some inactive emails on your contact list. Xenia is waiting for you to grant her access to your account, and she will be able to assist you with the list cleaning. Once your contact list is polished, we will resume the sending. Segmenting inactive contacts will ensure you great deliverability results going forwards! Detailed guide in segmenting inactive contacts in your account is below:
https://support.omnisend.com/en/articles/1061868-segmenting-inactive-contacts

July 4, 2019

I'm very pleased with Omnisend so far. It's very user friendly! A Shopify expert recommended it. I'm very thankful.

Aria's Charm Jewelry
United States
20 days using the app
Edited November 10, 2019

i used this app to help me with my emails, the formats and options are awesome. this is a must have for your business

FashionFreakssss
United States
20 days using the app
Edited March 8, 2018

cool nice easy geilo ghjghjghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

My Mobile Fashion
Germany
20 days using the app
April 3, 2019

So far so good. I have not had any issues with using it and it is making things easier with my email marketing. Very easy to use.

Mother To Be Boutique
United States
20 days using the app