Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

June 28, 2017

Very happy so far. Designing the email was very easy.

Luxe Fashion House
Australia
12 days using the app
March 26, 2020

Very Good. Very Good. Very Good. Very Good. Very Good. Very Good. Very Good. Very Good. Very Good...

Men 24x7
Israel
12 days using the app
February 4, 2019

not bad

Fashion Wonderful
Indonesia
12 days using the app
January 1, 2023

Salma and her colleagues assisted me with setting up my first automated workflow. Over a couple of days with many chats, customer service ensured that I was up and running correctly. I am extremely pleased with their customer service and follow up.

SpiritedDesignStudio
United States
12 days using the app
November 23, 2022

New to omnisend but the customer support has made this process a breeze. Diego was exceptional and super insightful. He literally assisted me via chat for almost 2hours and with extreme patience.

StylePurch
United States
12 days using the app
November 9, 2022

Had a rocky road with Omnisend and despite all their preferred tools to get audience lists squeaky clean, their system has killed our eMarketing newsletter to thousands of original subscribers. This we cannot resolve however, that's only a fraction of what Omnisend can do, and we've still made ample use of more targeted user automations rather than the mass mailout. Customer service has always been fast if not completely helpful. My most recent experience with Salma proved both fast and most helpful, problem solved and back in business! If they fixed our email audience issues they might get a 4.25

Abantu
Canada
About 1 year using the app
June 25, 2018

great overall app and easy to use once you get a hang of the workflow. Easy to customize newsletters, campaigns, and customer support is REALLY good. They helped me when I was running into some things that needed smoothing out.

Nellys V
United Arab Emirates
12 days using the app
Edited February 15, 2019

Very easy to use! I was so worried I was going to mess something up but Omnisend has step by step templates that are so easy to follow my 10 year old could send emails and campaigns! I was able to add products directly from my store to my promotional email.

Outdoors Huntress
United States
12 days using the app
Edited October 4, 2018

I just started using the app in an effort to improve my ecommerce business. The set up seems easy and the app is very organized. I'm hoping this will result in increase of sales. I will come back later hopefully with great new about my sales.

Make Life Simple Life
United States
10 months using the app
December 1, 2018

good app like it very much, it grows up my website and for 14 trial free it is very likely to be used by many other people

JohnRoseShop
Israel
12 days using the app