Reviews (5,993)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses aiming to cut initial costs. It integrates smoothly with Shopify, enhancing customer engagement and facilitating repeat business. Features like email automation, customizable templates, and audience segmentation are highly valued. The app also offers tools like pop-up email sign-ups. Merchants commend the responsive customer support and the platform's speed and efficiency.

April 3, 2019

Me encanta. Ha sido muy fácil utilizar esta aplicación y hacer una campaña de marketing. La seguiré utilizando.

www.velasdemoda.com
Spain
20 days using the app
July 4, 2019

I'm very pleased with Omnisend so far. It's very user friendly! A Shopify expert recommended it. I'm very thankful.

Aria's Charm Jewelry
United States
20 days using the app
Edited November 10, 2019

i used this app to help me with my emails, the formats and options are awesome. this is a must have for your business

FashionFreakssss
United States
20 days using the app
Edited August 4, 2020

I dont like to be negative and like to give everything a shot. This is not a very user friendly App. Couldnt even send out a mass email without getting my account suspended. After cleaning it the first time. I had to do it again for another mass email. Thye claim my contact bounce back was two high. The process is long to to get back up and running. Customer service is slow and lacks detailed instructions. Spent a week of downtime in trying to figure this out. Not a good system and not sure why there are so many 5 star reviews. It's a headache.

I appreciate a response but its kinda to little to late. Which demonstrates the issue that you guys think just because you can throw a link and some instructions to someone and leave them to figure it out on their own. Hence, after over 43 emails back and forth one of your reps had offered to take care of the issue herself.

Wolfhardt
United States
Over 1 year using the app
Omnisend replied August 4, 2020

Sorry to hear your experience did not turn out as expected.

Your sending was temporarily paused because the system detected some inactive emails on your contact list. Xenia is waiting for you to grant her access to your account, and she will be able to assist you with the list cleaning. Once your contact list is polished, we will resume the sending. Segmenting inactive contacts will ensure you great deliverability results going forwards! Detailed guide in segmenting inactive contacts in your account is below:
https://support.omnisend.com/en/articles/1061868-segmenting-inactive-contacts

Edited March 8, 2018

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My Mobile Fashion
Germany
20 days using the app
April 3, 2019

So far so good. I have not had any issues with using it and it is making things easier with my email marketing. Very easy to use.

Mother To Be Boutique
United States
20 days using the app
February 24, 2020

Awesome Product I only use the free version and im Happy with just that experience.I personally am not a pro at this but i can say the tutorial on youtube helped

Jazzy Dray's
United States
20 days using the app
September 19, 2017

Hello,Thanks to peoples that make this APP, its so great ! everything is so easy to create, no bugs and very responsive.

TaylorShop / Accessories / Watches / Bracelets / Clothes
www.taylorshop.fr

Taylorshopandco
United States
20 days using the app
July 5, 2020

New to omnisend. I wanted to sent out a simple email to my subscribers. Usually you can figure it out quickly by using the basics & common sense like NAME, LAST , SUBJECT, PREVIEW etc... it took me a while to understand how to send a basic email. I had to watched videos from the beginning which to me is time consuming when it should be just in a snap to do so. I wanted to resend my email to non openers , I couldn't? i have to create a total new segment in order for me to do which it would take 3 seconds to do or i have to wait 48 hours? by then i am already in another email campaign. Mailchimp no waist no time, you just resend to non openers, in fact they notify you to do so in quick 3 seconds from your phone.
I do like Omnisend templates. Are neat and clean and customer service is good. Thank you for the quick response.

JBGREENOCEAN Clothing Store
United States
Over 1 year using the app
July 13, 2016

A great tool for big and small companies. E-mails are a asset and this tool utilizes that tool. Kudos!!!

Coast To Coast Bargains
United States
20 days using the app