Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

November 8, 2016

Just started and I am really liking this app. I was able to get my first email campaign out within 15 minutes from the app download. Very user friendly. Exactly what I needed. Thank you! Please visit and subscribe at justalittlecheaper.com

Steve

Averie Skyys
United States
13 days using the app
December 24, 2017

The best email marketing by far. Simple and easy to use. Perfect for start-up entrepreneurs. My store www.accessoriesndbeyond.com is doing really well.

Accesories Beyond
Philippines
13 days using the app
November 6, 2019

I thought this would have been super hard but it was actually easy. I'm glad I found this app. I really recommend you to get this app

Cosmetics by Stephanie
United States
13 days using the app
April 6, 2017

Awesome app, does exactly what is says and is easy to use. Great support. Very prompt response. Thanks

Sara2bears
United Kingdom
13 days using the app
June 15, 2018

This is an incredibly useful app that has so many amazing features. As a small store, it's very hard for me to pay a lot of money for other apps to do basic things like sending emails, but Omnisend has a lot of useful free features and is very easy to figure out.

Ashok Treasures
Canada
13 days using the app
February 21, 2019

really helpful, I was watching and searching after so many apps about email retargeting and this on is the one I want

TopMarketProducts
Romania
13 days using the app
Edited May 21, 2019

I made the switch over from Mail chimp. Very happy with what this can do and how the emails look. I would recommend this to other users.

sandhillcoffee
United States
13 days using the app
April 5, 2019

So many bugs in their system. You have to be sure and test every single thing that you automate. Whether it be popups or e-mails, I have found multiple things that make my site/e-mails look unprofessional and when trying to resolve I end up spinning my wheels with them e-mail after e-mail. I am so bummed, because I spent all week merging from Mailchimp to Omnisend and at this point I am not satisfied. Just a heads up to you all -- fact check EVERYTHING multiple times to be sure it works.

Witty Bash
United States
About 1 year using the app
Omnisend replied April 8, 2019

We are very sorry to hear you experienced issues with setting up. We take customer feedback seriously, as it helps us grow and improve our product and communication. We are planning to hold onboarding webinars, to help customers set up their accounts easier, we will be happy to invite you once the next webinar is scheduled. Meanwhile, we suggest using our in-app chat for better and quicker communication with support, the team will reach out to you to guide you through any remaining questions you might have.
Customer Success Team

Edited December 4, 2018

hi. this app is really good. it's convenient, and good for small businesses. Best app I've ever used. I love it!

Pexch Cosmetics
United States
13 days using the app
Edited May 4, 2019

I love this app, so glad i found it! The free trail period is brilliant too!!! Thought i would be stuck after mailchimp has gone.

The Urban Studio by Studio6
United Kingdom
13 days using the app