Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

Edited November 22, 2018

I used the app to send mail to subscribers from my Shopify web shop, it went really easy, app is really easy to use, it's fluent and fast

Cocochoco Croatia
Croatia
11 days using the app
June 13, 2017

Very easy to use and customize! This is an essential app for email marketing.

Aesthetic Zoo
Canada
11 days using the app
Edited March 27, 2021

Most ethical and professional company in email business in market. one of the best customer centric company i have come across in past 10 years.
I have been omnisend customer since past 4 years and they have lived upto their reputation. i would like to specially thank Will who would try every possible way to help us find the right kind of solution. People like him make big companies shine!
thanks for being awesome.

iTokri आई.टोकरी
India
11 days using the app
December 10, 2019

Less than 2% of the emails as getting to my customers. They are all going to spam. Called G-Suites and my account is not blacklisted and emails that are sent through my email directly are fine but sending through Omnisend, the emails are all going to spam. Waste of money if the customer is not even seeing the email marketing. Customer support is lacking.

Lash Excursion
United States
9 months using the app
Omnisend replied December 11, 2019

Hello Lash Excursion,

Sorry to hear you are experiencing deliverability issues. We have checked your account thoroughly and it seems the delivery rate is low due to your contacts marking the campaign as spam or unexisting contacts. But no worries, we have a solution for you!
First, you will need to review your list and remove the inactive and unexisting contacts. Then send to the engaged audience who bought or clicked your campaigns recently. You can also target your automation by using the Customer Reactivation workflow and remind your customers to buy the product again after a specific period of time. Katherine will share more details via our in-app chat!

October 28, 2019

I thoroughly enjoyed using Omnisend as it was easy to use and allowed me to create a good looking email for free. I am a fan of some of their premium features and may consider upgrading in the future.

Realstealdeals
United States
9 months using the app
August 24, 2018

Easy and simple to use. Great way to make your small shop feel professional

Yub Nub Shop
United States
11 days using the app
March 25, 2019

I used this App for launching my website. It works great. I would like to recommend this app for any new websites

contEgiousVibe.com
Canada
11 days using the app
March 14, 2017

works okay for my store

Goatxlocker
Kenya
11 days using the app
March 16, 2018

OK ET TRES BIEN POUR TOUS LE MONDE QUI SOUHAITE

Doxu
France
10 days using the app
October 20, 2022

Brilliant integration in their popup form with Shopify - auto-creates a discount voucher code. very cool. Baarath and the 24/7 chat support team are excellent!

Wholesomeness
Australia
10 days using the app