Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

Edited April 17, 2019

Updated review: Finally they added the segmentation feature to the standard plan. This is so helpful! I had some issues without segments but everything works very well now. Katherine of the support team is going an amazing job, her support is just great! Thank you very much Katherine.

CBD EXTRA
Germany
16 days using the app
Omnisend replied April 2, 2019

Thank you for your honest feedback. Indeed you are referring to one of the advanced features available for our Pro plan users. Our Customer Support Team will reach out to you with possible alternatives in your situation. We truly hope to find the best solution for you!
Customer Success Team

Edited June 29, 2020

whoever is planning to use this App, please dont!!!! they just keep charging you and taking your money but they DON'T DELIVER !!! i was charged 40$ for sms and when i finally wanted to use it for a campaign it is showing me 0$ balance and asking me to re charge again. Where did the $40 go??? apart from this whenever you send an email campaign, more then a 100 bounces!!! this is just unheard of!!!

Mati
India
About 1 year using the app
Omnisend replied May 21, 2020

Hello Mati,

Sorry if your experience was not good. We can see that the team is now working to resolve all issues. Your account is active; once you finish organizing your contact list, you will be able to continue using all the features again.

Customer success team

November 4, 2014

Simple to use and professional results. Love the reporting and so far our 2 mailings have resulted in a doubling of traffic to our web store which was our intention. Easily imported addresses from our retail POS as well. Good tool.
http://tcvwonline.com

Tall City Vapor Works
United States
About 1 year using the app
Edited January 8, 2019

I started to use this app Omnisend to help me get more sales. I like the way it helps me set up my marketing campaigns.

Best Fashion Mall
United States
16 days using the app
June 19, 2016

Great product so far. Free trial was great and I am now using the premium version because it works so well.

Tropical Bros
United States
16 days using the app
December 15, 2018

This is truly an amazing app. I encourage you to get it now for it will stream line your email marketing.

Hair In Me
United States
16 days using the app
May 6, 2022

Great app! And the chat service is amazing :) I would recommand it if you need an easy app to create email marketing.

RAW Nutritional
Canada
16 days using the app
April 25, 2016

Great app, helped generate sales directly to my store.

Violet Satin
United States
16 days using the app
March 26, 2019

Perfect app for email marketing as free plan is available for startup. Easy to use and understand. Helps to save a lot of time as there were already made available templates.

Little Huff
Singapore
16 days using the app
February 9, 2022

goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood

LesDiy
China
16 days using the app