Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

February 9, 2024

It's one of the best apps that you can find in this domain

elliott-waves-academy
United States
14 days using the app
April 12, 2017

Fantastic app which I would definitely recommend :)

Myimperialstore
Australia
14 days using the app
Edited November 1, 2023

Tolle App mit sehr eleganten und "cleanen" Newslettern. Mehr Vorlagen würden wir uns wünschen, damit wir die Gestaltung nicht immer zur Gänze selbst machen müssten.
Recht rascher Support, das klappt wunderbar.
Nachtrag:
Diese App wurde von uns deinstalliert. Danach wurden wir mit Mails bombardiert, Antwort auf unsere Fragen kamen jedoch nie. Erst als wir uns dann hier gemeldet haben, hat sich endlich jemand bequemt. Man hat nie Mails von uns erhalten, obwohl wir alles nachweisen können.
Wir hatten auch wochenlang Probleme mit der Aktualisierung unsere Kundendaten.
Fazit: Eigentlich eine durchaus gute App. Aber der Support ist das Wichtigste. Wenn der nicht reibungslos klappt, dann wird es enttäuschend. Wir haben keine Zeit, wochenlang hin- und herzuschreiben oder auf Antworten zu warten. Schade.
Wir glauben, dass manchmal hier Leute beim Support arbeiten, die keine Ahnung haben oder vielleicht nicht wollen.

der gute Heinrich
Austria
About 1 year using the app
Omnisend replied November 16, 2023

Hello there, and thank you for taking the time to leave a review!

We are always working on creating new templates for our customers to enjoy and use, please keep in mind if you have a template that you really like, you may always save this and tweak to your liking for future emails.

As for the emails received regarding account deletion, such are expected as once the app is uninstalled, we remind customers that their account can be deleted after if this is not installed back or after 6 months of inactivity.

Our team has assured that you no longer receive such communication, as we understand how frustrating this can be.

We greatly appreciate your understanding on the matter.

If you should need any kind of assistance, please feel free to reach out to support@omnisend.com, and our team will be more than happy to assist.

We wish you and your store nothing but the best.

Have a wonderful day!

April 19, 2023

Luiz was awesome. He helped me immediately and answered all my questions. App seems to be really good so far.

APRES JEUDI
Germany
14 days using the app
June 12, 2020

Really easy to use interface and some great connectivity with Shopify ... Particularly like the unique code customer discounts. Was using MailChimp - this is so much better

Bloom Remedies
United Kingdom
14 days using the app
March 28, 2019

Incredible application! Automatic customer list import for Shopify and easy to use. Teaches you how to scale up your business through email! Remarkable!

KoutheParea
United States
14 days using the app
October 13, 2019

THIS IS PERFECT! WAY BETTER THAN MAILCHIMP. I AM SO GLAD I DISCOVERE THIS APP! COME CHECK OUT MY STORE. WWW.DEMIR.SHOP

Shop Demir
United States
14 days using the app
February 26, 2020

Loved how inuitive it was to use. The predesigned themes makes it easy for someone who doesn't love design

Ate Up Fishing Gear
United States
14 days using the app
July 17, 2019

Love the ease of using this app. the only downfall is automation, but thankfully Shopify still has its default automation email I can use for abandoned checkouts (one day I'll pay for the feature here!) Overall, its a nice email marketing tool and is quite simple to utilize!

Willow Run Boutique
United States
14 days using the app
Omnisend replied July 22, 2019

Hey, glad you like Omnisend, thank you for this great feedback.
Just don't miss out on our automation feature, you can do more than just abandoned cart. Our package includes welcome email, birthday email, product or even browse abandonment and a lot of complex entry/exit based automation flows to target specific customer groups. More about automation here: https://www.omnisend.com/features/automation/

November 29, 2016

Quick and Simple!

I made an attractive newsletter and it only took me about 5 minutes. It included products, a discount code, and a short description of what I am doing. I will keep using this app.

Check out my site. www.fademstudios.com and receive 55% off your entire order by using the discount code: LetGo

Proceeds will go towards creating college scholarships. Applications for this scholarship will begin on December 5th. Join our email list to stay updated on what's to come!

Fadem Studios
United States
14 days using the app