Reviews (5,987)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

November 20, 2019

I just switched over from MailChimp and sent my first campaign using Omnisend. So far its been a smooth transition and easy to use.

Bay Pop Shop
United States
10 days using the app
February 15, 2016

I haven't gotten to use this app too much yet since my email list is still very small but after going through and checking out some of the features it seems like something I'm definitely interested in using.

I have set up a few emails already so that once I build my email list, I can just start sending. So far, Soundtest has made it very easy to simplify the creation of email newsletters through the use of a drag and drop system. No coding knowledge necessary!

Zigzev
United States
10 days using the app
March 21, 2015

doesnt do what it says, just too difficult to use.

CasaMom's Everything
United States
8 days using the app
January 8, 2023

I'm still learning to use the app, for now I'm very happy with the simplicity of it, very easy to understand and create anything. And I'm very happy with the support I've got from Kamilia really fast in the chat!

RURU arts by Naama
Peru
10 days using the app
Edited November 8, 2016

Unfortunately the Soundest app has left me extremely disappointed. The install did not successfully import my subscribers from Shopify (it failed to import the purchase dates which makes it useless). Support blamed shopify for the format of their output. The on-landing popup was not allowing some customers to enter their emails to retrieve a coupon which worries me a lot as I'm very concerned with my user experience. The help service - while friendly - was slow and unable to resolve the problem, so suggested I email them a full export of my customer/purchase data from my store which is something that violates countless privacy best practices not to mention shares sensitive personal information of my customers.

This app does contain some great features but is not mature enough in my experience with their trial to warrant paying the $100ish/monthy they quoted me it would cost once my Trial was over. Hopefully in the future they find a way to resolve many of the bugs and perhaps at that point I'd reconsider because it feels like they're 70% the way there, but reliability, repeatability, and automation are missing - the most important things to a store owner like myself!

Dirty Nails
Canada
10 days using the app
January 12, 2020

Really simple and easy to use. Everything is customizable as it needs to be. It was a breeze making my first email.

trekkingtek
United States
10 days using the app
October 16, 2023

Extremely happy with Omnisend's integration with Shopify and value proposition. Having tried all the other major ESPs, they all had problems. Omnisend is done right. Simple to install, amazing support (thanks Katie!) and incredible ROI. We're so happy with Omnisend!

Element Fire Extinguishers
Canada
10 days using the app
June 23, 2022

Really great support for this app. Instant response to my email to support. Thank you Nikola from the support team for resolving my issue so quickly. Highly recommend!

Birch Performance
United Kingdom
10 days using the app
February 27, 2020

Like the look of this app, however, after two hours of trying to set up, I give up. Not every easy to understand for a new user and thought it could link better with your store to be more automated or you could choose what you wanted. Most need you to input a product for a campaign, what a pain. Needs to have a tutorial to help you set up each campaign the first time. just way to hard to figure out on your own

Isaboe
New Zealand
10 days using the app
Omnisend replied March 3, 2020

Sorry to hear you went through such troubles setting up.
We truly value your feedback, thank you for taking the time to write the review. The teams are already working together so we could provide improved training materials to our customers in the future for easier setup and use of our product.

October 3, 2016

Great App!
Easy to use, with lots of options and suggestions.
Creating a newsletter is really easy and the result is clear-cut and beautiful.
Hope you continue upgrading this app with more great things for us!

Pretabeautegr
Greece
10 days using the app