Reviews (5,927)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its effective customer engagement and revenue-boosting capabilities, highlighting its comprehensive free plan and seamless Shopify integration. The platform is user-friendly, offering features like email automation and customizable templates, and is suitable for both beginners and experienced marketers. The addition of new review features and educational resources like marketing blogs are also well-received. Exceptional customer support is frequently noted, providing quick, effective, and personalized assistance that enhances the overall user experience.
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Excellent tool for creating email marketing campaign and is easy to use. Highly recommend - 4 star rating is mostly because I never give 5 stars unless I am blown away. Not much blows me away though.
Amazing app, will never use mailchimp again
Awesome app to do email marketing. Very easy to use and has a lot of options.
I Recommend it.
So far the app has been great. I have also reached out to support, and received the best support I've ever experienced. All my questions were answered within minutes by Baarath. Highly recommended.
Works well so far! Everything is working fine for me. Later on I realized I didn't have to code. So far so good!
Initial customer support was slow, and they passed me through a couple different people who didn't seem to know how to solve my problem, which was frustrating. Thankfully though, they put me in touch with Luiz, one of their tech support crew, who sat with me for an hour and helped me figure out the problem with my newsletter form. Give them a try!
good app
I have setup Omnisend for two Shopify websites and I am delighted with the service, support and ease of use that this solution offers.
Well done Omnisend.
Fast. Easy. Effective!
Very happy with the usability and functionality.
so far so good. Still need to see if it works
Unfortunately terrible customer service. Have contacted them 5 times via email and chat with no reply. We build stores for a range of clients and need support across all of our clients email accounts. DO NOT USE - Klaviyo support is a million times more helpful. Although Klaviyo may be missing a few features we wanted for our clients, support is essential for any business and Omnisend has zero.
Hello there, and thank you for taking the time to provide feedback!
We're sorry about your experience with our customer support team. We do our best to resolve issues in a timely manner, and we do take customer service very seriously. Your feedback is taken into consideration, it has been communicated to our team.
Our support representative has already reached out to you with more details.
Have a fantastic day!