Reviews (5,981)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.
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Great Support! Great E-Marketing Tool. Everything you need for E-Mail Market. User-friendly and easy to use.
great app, i love to use ,but if it can drag the product i will be perfect.
A breath of fresh air from the old email company we were using!
5 Star support! Never seen someone be there in the chat to help me with any questions to fast!
The worst service ever!
Since the transition from Soundest to Omnisend they are charging my credit card for the premium service, but actually they are not giving me the benefits what I'm paying for. This situation is unacceptable and I was paying the last two months for nothing!
I just want my money back! And hope that anybody else is experiencing this problem.
So far so good! I have set up my sequence of abandoned cart e-mails. I found the app to be user friendly and the customer support was excellent. Thanks to Sanya for your help.
Absolutely amazing application. Great Automation, Campaigns, Forms and Prompt Customer Support. The problem is with Shopify however where I'm unable to disable shipping confirmation so the customer gets 2 mails instead of one. Omnisend offers an amazing all in one email marketing and forms solution from exit intent, standard to wheel of fortune popups. Automatic generated discounts from within omnisend as well. Pricing is extremely competitive and ten times better than klaviyo. Definitely purchasing their plan and I recommend others to try the 14 day free trial and use it. You'll end up buying it. Because it combines all the features of 10/20 apps on shopify in an intuitive interface for 16.99 / month.
Wow, thank you for such a wonderful review and overview of some of our features! Keep an eye on our What's next page, we are adding new things constantly so with Omnisend you can have all in one ecommerce marketing platform.
Just a quick note about the Shipping Confirmation, you have a possibility to disable Shipping Confirmation on Shopify side, just need to contact Shopify support and they will turn it off for you on their end.
Best email app I've ever used. Switched from Mailchimp. Was easy to create and looks beautiful and professional. I hope I can figure out flows now. They have great customer support.
Amazing support. Can't recommend it enough... great features and support team answers within minutes!!! Big thank you to Diego, Stefan and Karine you guys are truly amazing and helped us so much.
Awful experience so far. We setup a campaign to send last week, only to come back this week to find the campaign "on hold".
I contacted support and they told it this is normal because they need to "to make sure that all of the subscribers on your list are there willingly and are active."
There's no info about how many emails were sent already, they never alerted us to the problem, and haven't answered our questions about how to resolve the problem.
Support has been slow to reply, and answers have been very incomplete.
I'm new to the app and it's going well so far, Stefan was very helpful answering my questions on setting up my welcome email, thank you!