Reviews (5,777)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies email campaign management. They commend the responsive customer support, particularly staff members Beran, Karine, and Luiz, for their assistance. Features like customizable templates and powerful email automation are noted for enhancing brand identity and improving customer engagement and sales. The comprehensive free plan and educational resources are also highlighted as valuable for developing effective marketing strategies. The 24/7 customer support is especially valued for its availability, helping merchants increase revenue and customer retention.
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A pretty positive start!
Just installed Omnisend and had a few issues with setup (our lack of technical expertise was the problem not Omnisend). Diego, in support, was knowledgeable, helpful and fast! It's rare these days for most live chat agents to actually provide real support, AND have the right answers 'out of the gate', but that's exactly what we received. It makes a big difference starting out with a new application knowing that someone is there to help 24/7, instead of having to wait until the next business day.
Diego made the somewhat scary switch from our previous (well known) email marketing service to Omnisend a lot easier.
Thank you for your feedback! Our team always here to help:)
i would like to send the emails with the names of the users, Also I have several emails from my business, could you please add the option to send the emails from different emails!... thanks!
Hello there and thank you for your review!
We do have both features you've mentioned, our support representative has reached out with more details on this matter.
If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.
Have a great day!
Pretty cool to use this tool and I was able to add a campaign in minutes. I look forward to seeing the results.
Omnisend is super straightforward and intuitive (and I am not techy at all). I was eager to get a welcome pop up on my website to grow my email list. I was able to get it working with my brand colors within 15 mins. I was also having trouble getting my email domain to translate for emails sent through Omnisend. Baarath from the Omnisend Support Team walked me through it through the chat function and had it fixed within 10 mins! HIGHLY recommend this app for your email marketing needs!
Waste of time compared to Mailchimp.
I was able to use Mailchimp right away.
I could not do this here.
The support team is always one of the best SAAS customer support teams I have dealt with! They respond quickly and will work with you; supplying screen recordings/screen shots to aid in discussion. Additionally, they are always working their best to create a solution to your need. I was adding a 3rd website to their platform and ran into some challenges with their pricing due to the way the third website was set up/grew overtime. Kamilia added my account to a new BETA pricing model that better aligned with our business needs, permitting us to cost effectively migrate to Omnisend for this storefront.
If you have not tried Omnisend I would suggest you give it a try! Their pricing is really good especially if you're looking to grow/target SMS. Additionally, you can see a lot of foundational work being done on the platform that is going to upgrade it from its already solid state to a future knockout!!!
Amazing support! So far so good on setting everything up. Love the integration on Shopify to make everything seamless.
First time using Omnisend and I can already tell how user friendly this email marketing service is. I had some questions setting up the automation and Daryna was super helpful in providing support, working through our specifications and issues were resolved quickly and efficiently.
When I learned that MailChimp was no longer available through Shopify, I panicked because I hadn't done any research on other email providers. I'm beyond thrilled with my switch to Omnisend. Not only are the features so much better, but their service is top notch. Love how professional my emails look and how easy it is to customize them. The migration process was insanely easy. I highly recommend if you are looking to make the switch!
Customizable and super easy to use. Been looking for an app like this for a while. Thanks guys!