Reviews (5,968)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.
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I enjoy this addition to my shopify store. I had a minor technical issues that the support and developer team helped me sort of very quickly.
The only thing I can really say that I wish was different or that I have yet to figure out is being able to set up automated follow up series for specific individual email lists.
Otherwise this is an easy to use platform with great value.
~Robynne
SavVy Bitch Co.
Very easy to use! Wish the Workflow could be started for the entire list.
This was my first experience with business email marketing. I was really surprised how easy it was to set up! Every step was spelled out for me and easy to follow. I'm very Happy!
I have been using mailchimp for years, abandoned checkout notification, signups, email promo results were almost non existent. Within 24 hours of switching to Omnisend, the results paid for a full year sub to this app! Highly recommended and wish I was using this much earlier.
Very useful when doing email marketing. Easier and user friendly. The 24/7 chat support helped me a lot. Thank you for creating this. I'm loving it so much!
Easy to use but hasn't benefited much from it.
I can give only 2 stars... As soon as I purchased this app, I created my first automation with a welcome email. The welcome email was created from an Omnised template, and the email doesn´t work for mobile version. The customer service promised a solution in 24-48 hours. If I am paying for this app I expect it to work... I would have expect from the Customer service an immediate solution, does any campaign template from Omnisend work for mobile version?? Then I would try with a different template to avoid having my automation stopped till the Customer service comes back to me.
On the other hand, there is no way to customize the confirmation email for double opt-in, which is really a problem for any European customer requiring GDPR. This email looks really spammy, with an orange button as "confirm your email". I can imagine many potential subscribers will not trust this spammy button, and I will loose subscribers. Mailchimp does here better, you can completely customize this email and fit it to your brand. I already sent my feedback to Omnisend, asking for at least, if it not possible to customize the color, make the color less spammy, like black.
I have to give only 2 starts because I find this really a basic thing any good email marketing app should offer. Hope an update comes very soon and I can give you guys more starts!
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Was already 85% sold to the service after exploring it, but connecting with Diego (live support) for questions has completely sealed the deal for me. I asked a question for one thing, but learned so much more after! Thoughtful and thorough response. Thanks Diego!
Easy to use. Gets the job done! I love that its so convenient, doesn't take long to create a good email to send out. I recommend.