Reviews (5,943)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust free plan, ideal for new businesses looking to increase engagement and revenue through features like email automation and customizable templates. It's user-friendly, suitable for both beginners and experienced merchants, and integrates smoothly with Shopify. Effective email list management and integration with review apps are particularly valued. Customer support is quick and helpful, with staff members like Baarath, Kayque, and Dilara receiving praise for their exceptional service.

July 27, 2017

This is just the app I have been looking for. So user friendly! I was able to put together my first really fun marketing campaign. Highly recommended!!

Quench Skin Nutrition
United States
Over 4 years using the app
June 13, 2023

Excellent customer service from Salma much appreciated it, she helped me figure it out a problem I had.

Joycoast
United States
Over 4 years using the app
Edited January 14, 2024

Omnisend is very user friendly and the people who have helped me in the support chat have always given me fast, easy solutions to my questions. Karine is the best!

Update as of 1/14/24: I stand by my original review. Didem helped me figure out the upcoming domain changes and was incredibly helpful. Would've taken me 5 times as long to figure it out on my own.

S. Howell Studios
United States
Over 4 years using the app
April 25, 2018

Easy to use, great tool. I would definitely recommend Omnisend

Egoamo Co Za
South Africa
Over 4 years using the app
April 9, 2017

I love this app because it is very user friendly!

Swan Court
United States
Over 4 years using the app
April 8, 2020

We have tried several EDM management platforms and they've all been problematic: whether it be clumsy UI, or missing basic features, they've all been frustrating to use. Even Klaviyo is very clunky and we deleted it after a few days. We gave Omnisend a try and OH MY GOD, it is brilliant!!! Cannot recommend this app enough. Simple, usable, feature-rich, and genuinely built around the core requirements of email marketing on Shopify. Well done.

Ethicool Books
Australia
Over 4 years using the app
Edited August 7, 2019

I used it to create my first newsletter for my shop it was super easy and I loved how I could easily use my own photos and edit the newsletter to tailor it to my style.

BELLEMAE YARNS
Australia
Over 4 years using the app
April 13, 2019

I just used this app to send my first e-mail campaign. Process is really easy and friendly. Great App.

COLDFIRE
Bulgaria
Over 4 years using the app
May 10, 2020

amazing app, and amazing support! at the start i didnt understand how to use it, but after i try to use the support messenger, fast i got help and now i love it

BEN Men Wear
Israel
Over 4 years using the app
March 31, 2023

Good app - helpful team. Thanks, Joy for helping me out on a Friday afternoon, to resolve an issue before the weekend!

Lily & Loaf
United Kingdom
Over 4 years using the app