OneLoyalty: Loyalty & Rewards

OneLoyalty: Loyalty & Rewards

Reviews (132)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants, especially startups and small businesses, appreciate this app for its cost-effectiveness in boosting customer loyalty and repeat sales. It offers customizable rewards for purchases, referrals, and birthdays, with an intuitive interface. The support team is noted for its responsiveness, particularly during onboarding. Key features include integration with mobile apps, POS, online stores, multilingual support, and a free plan to test basic features.

January 30, 2025

its easy to manage things on here except for when you have a external checkout like shiprocket checkout.

Perfumes by Janta Shoppe
India
5 months using the app
OneCommerce.io replied February 11, 2025

Hi Perfumes by Janta Shoppe store admin,
Here's Emily from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, ...

January 15, 2025

Es una app excelente y la atención es rápida y efectiva. Emily del equipo de soporte nos ha ayudado con una pequeña incidencia de forma eficiente y resolutiva.

flanesyfresones
Spain
6 months using the app
OneCommerce.io replied January 16, 2025

Hola, administrador de la tienda flanesyfresones.
Aquí está Emily del equipo de OneLoyalty. Muchas gracias por tu amable reseña.

Además, para mejorar tu experiencia, ...

December 30, 2024

Rosie was great at fixing all the problems I had today!

NutriDense
United Kingdom
4 months using the app
OneCommerce.io replied January 7, 2025

Hi NutriDense store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep ...

January 2, 2025

Jaxber was so helpful and fixed our apps problem quickly!

All About Me
United States
3 months using the app
OneCommerce.io replied January 7, 2025

Hi All About Me store admin,
Here's Jaxber from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will ...

February 10, 2025

Awesome service the best customer service

Just Right Carpet cleaning SC
United States
26 days using the app
OneCommerce.io replied February 25, 2025

Hi Just Right Carpet cleaning SC store admin,
Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience ...

January 18, 2025

The free plan is not free, it ended up charging me automatically, without any consent $49 USD, on the premise that you have new customers signing up or purchasing from you. If you're going on the free plan, make sure you have no customers, otherwise they are going to charge you absurd amounts for customers.

If you're going to have automatic payments, you can atleast automatically upgrade me to ...

Guan
Sweden
About 1 month using the app
OneCommerce.io replied January 23, 2025

Hi Guan store admin,
I'm Rosie from the OneLoyalty team.

Thank you for taking the time to share your feedback regarding our app. We truly value your input and use it as an ...

December 23, 2024

Great App and helpful support team

BIO SCULPTURE Deutschland
Germany
3 months using the app
OneCommerce.io replied December 24, 2024

Hi BIO SCULPTURE Deutschland store admin,
Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, ...

January 20, 2025

VERY HELPFUL AND FAST!!!

Lili Vibe Company
United States
28 days using the app
OneCommerce.io replied January 23, 2025

Hi Lili Vibe Company store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will ...

December 10, 2024

This app works pretty well. However, they recently started charging for features that were free even after I had already set them up. I don't mind paying for a service, but I had already set up these features only to find that they no longer work unless I pay for them. I am looking for an alternative.

Black Lava Vape Perú
Peru
6 months using the app
OneCommerce.io replied December 18, 2024

Hi Black Lava Vape Perú store admin,

This is Rosie from the OneLoyalty team. Thank you for taking the time to share your feedback about our app. I sincerely apologize for any ...

February 3, 2025

We just installed the app and needed some clarification on how the points system works. Rean from chat support was very kind and answered all our questions quickly and professionally.

Fantasy Nails
Spain
19 days using the app
OneCommerce.io replied February 11, 2025

Hi Fantasy Nails store admin,
Here's Rean from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep ...