OneLoyalty: Loyalty & Rewards

OneLoyalty: Loyalty & Rewards

Reviews (131)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants, especially startups and small businesses, appreciate this app for its cost-effectiveness in boosting customer loyalty and repeat sales. It offers customizable rewards for purchases, referrals, and birthdays, with an intuitive interface. The support team is noted for its responsiveness, particularly during onboarding. Key features include integration with mobile apps, POS, online stores, multilingual support, and a free plan to test basic features.

November 12, 2024

I am happy with this app. professional group!

Tanjusha
Netherlands
6 days using the app
OneCommerce.io replied November 13, 2024

Hi Tanjusha store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Rosie
OneLoyalty by OneCommerce

October 15, 2024

Very good onboarding experience, the process was smooth and well-organized. The team was very responsive and available to answer all my questions, which made me feel comfortable right from the start. I highly recommend it!

Quixara
France
11 days using the app
OneCommerce.io replied October 17, 2024

Hi Quixara store admin,
Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Ellie
OneLoyalty by OneCommerce

January 21, 2025

Easily transferrable. Very easy to use.

GlitterWicks
United States
1 day using the app
OneCommerce.io replied February 11, 2025

Hi GlitterWicks store admin,
Here's Ellie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io.

Regards,
Ellie
OneLoyalty by OneCommerce

November 22, 2024

I had a great experience with Rean from One Mobile! He gave an excellent demo on using the loyalty app, explaining everything clearly and answering all my questions with patience and dedication. His professionalism truly stood out. Highly recommend!

Garage-est2016
United States
About 10 hours using the app
OneCommerce.io replied November 28, 2024

Hi Garage-est2016 store admin,
Here's Rean from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Rean
OneLoyalty by OneCommerce

October 1, 2024

I’m using OneLoyalty for my business, and I’m beyond impressed with their customer service. The team is incredibly responsive and helpful, addressing any questions or issues with speed and professionalism. They made the setup process smooth and offered personalized support to ensure everything was working perfectly for my needs.

I highly recommend OneLoyalty to any business looking for a reliable loyalty program with exceptional customer support!

Zucche Restani
Italy
30 days using the app
OneCommerce.io replied October 6, 2024

Hi Zucche Restani store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Rosie
OneLoyalty by OneCommerce

October 23, 2024

rosie has been so very helpful guiding me through the process of my app applications and advising me every set of the way. The process has been swift and painless and the communication has been spot on! thank you Rosie!

LADYBUGLASHES
United Kingdom
2 days using the app
OneCommerce.io replied October 29, 2024

Hi LADYBUGLASHES store admin,
Here's Rosie from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Rosie
OneLoyalty by OneCommerce

October 3, 2024

App was initially completely free. There was no warning that the app was going to become chargeable, or notification when certain features became chargeable. I understand that people need to make money from apps, but it would have been good to have notified users that certain features now incurred a cost, instead there was no warning and I find I have to pay $49 a month to reinstate the features that drew me to the app in the first place. Poor service, and have unfortunately uninstalled as I feel this was dishonest.

Sunshine & Rayn
United Kingdom
3 months using the app
OneCommerce.io replied October 6, 2024

Hi Sunshine & Rayn store admin,
I'm Windy from the OneLoyalty team.

Firstly, we sincerely apologize for any inconvenience you’ve experienced while using our app.

Regarding the notification email about the launch of our pricing plan, we are truly sorry for the mistake, and we assure you that it will not happen again in the future.

We have sent you an email explaining the pricing details along with some special benefits we offer to our loyal customers like yourself.
Please take a moment to check your inbox, and feel free to reach out if you’d like to discuss anything further.

Thank you for your understanding, and we look forward to assisting you.

Regards,
Windy
OneLoyalty by OneCommerce

November 12, 2024

Hoje fui atendendia pela Ellie e sua simpatia e cordialidade realmente me surpreendeu , tirou todas minhas duvidas e me deu sugestoes de melhorias simplismente amei o app e atendimento. Parabens Estou no plano gratuito por enquanto e ja vi clientes aproveitanto os pontos. fiquei muito feliz.

CRAVO ROSE
Brazil
6 months using the app
OneCommerce.io replied November 13, 2024

Olá, administrador da loja CRAVO ROSE,
Aqui está Ellie da equipe OneLoyalty. Muito obrigada pela sua avaliação generosa.

Além disso, para tornar sua experiência melhor, continuaremos aprimorando nossos serviços para valiosos usuários OneLoyalty como você. Obrigada pelas palavras amorosas que você compartilhou e obrigada por ser a melhor parte do OneLoyalty.

Além disso, recomendo fortemente que você confira nosso blog para as últimas notícias não apenas sobre o OneLoyalty, mas também sobre outros aplicativos OneCommerce - uma plataforma de solução de comércio eletrônico líder, mais do que isso em https://onecommerce.io/blog/

Se você tiver mais alguma dúvida, sinta-se à vontade para entrar em contato conosco pelo nosso chat ao vivo ou envie um e-mail para support@onecommerce.io

Atenciosamente,
Ellie
OneLoyalty by OneCommerce

October 7, 2024

It is completely unreasonable to charge your customers $399 a month in order to change the text within the storefront widget. This is a basic customisation that should be available in at least all of the paid plans. There was no communication that paid tiers were even introduced into the app. When we installed the app it was free.

Cantabria Labs
United Kingdom
About 2 months using the app
OneCommerce.io replied October 10, 2024

Hi Cantabria Labs store admin,
I'm Windy from the OneLoyalty team.

Firstly, we sincerely apologize for any inconvenience you’ve experienced while using our app. We understand your concern regarding the pricing, and we deeply value your feedback.

We’ve sent you an email addressing your concerns in more detail, and we kindly ask that you review it at your convenience. We are committed to finding a solution and supporting you better. Please let us know if you have any further questions or require additional assistance.

Thank you for your understanding and patience.

Regards,
Windy
OneLoyalty by OneCommerce

November 14, 2024

Emily was very helpful and walked me through the steps to set this up. I'm excited for my customers to use this online and in store!

Crystals & Coffee
United States
About 1 hour using the app
OneCommerce.io replied November 19, 2024

Hi Crystals & Coffee store admin,
Here's Emily from the OneLoyalty team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep improving our services for valued OneLoyalty users like you. Thank you for the loving words you've shared, and thank you for being the best part of OneLoyalty.

Also, I highly recommend you to check our blog for the latest news regarding not only OneLoyalty but also other of our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our live chat, or email us at support@onecommerce.io

Regards,
Emily
OneLoyalty by OneCommerce