Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance conversion rates and customer engagement. Its user-friendly interface, including a drag-and-drop editor and customizable templates, is praised for its ease of use. The reliable performance, unique campaign creation, and seamless Shopify integration are valued features. The customer support team is commended for their quick and effective problem-solving. The pricing is seen as reasonable, offering good value. Features like A/B testing and lead generation are particularly appreciated.

November 16, 2021

Optimonk has improved our engagement and conversions ten fold since we started using it. Customer support second to none. Keep up the great work!

Swycha Refurbished iPhones
Jersey
11 months using the app
OptiMonk replied November 22, 2021

Hi There,

Once again, thanks a lot for sharing your opinion on Shopify, I'm so glad to hear that you were satisfied with my support! :-)

Feel free to reach out anytime in the future for assistance, and I wish you the best of luck with your campaigns!

Have a great day,

Anna from OptiMonk

October 12, 2022

I needed help with the code and Chris walked me through it and made sure that it was showing up on my site. I greatly appreciate how kind he was in assisting me and I love this app.

Boujee & Blessed Boutique
United States
11 months using the app
OptiMonk replied October 18, 2022

Hi Diana,

I'm really happy to hear that you were satisfied with the assistance from Chris. If you need any help in the future, please feel free to reach out to us via chat. :)

I wish you a lot of success with OptiMonk!

Anna from the Support Team

August 13, 2021

Easy to use, great templates with a wide range of different options for different occasions and fantastic support staff if you need any help!

The Cornish Cheese Co
United Kingdom
11 months using the app
OptiMonk replied August 13, 2021

Hi Ben,

Thanks for your review, we appreciate it a lot!! :)

I'm glad you like our templates and that you find our app user-friendly as well! Feel free to get back to us via chat or at support@optimonk.com if you need any assistance.

I wish you the best of luck with your business!

Have a great weekend,

Anna from OptiMonk

December 10, 2019

Mother of all pop-ups! Thanks guys. They even offer a free plan, not all apps allow free plans especially for exit intent pop up. Kudos

Boujeee Hub
Nigeria
11 months using the app
August 30, 2022

Very helpful and responsive team. Used this app to make a pop up on our website and it performed well. I only wish the free plan could be extended.

Feather & Bone
Hong Kong SAR
11 months using the app
OptiMonk replied August 31, 2022

Hi there,

I am so happy that you found our support helpful. It is also amazing to hear that you enjoy using our app!

Please let us know if we can assist you with anything else.

Have a lovely day ahead,

Sara from OptiMonk

June 6, 2022

first time using Optimonk and surprise with the ease of use and great customer service! Hoping to use more features soon.

VIOLETREDSTUDIO
United States
11 months using the app
July 21, 2020

This is a great application, the library has many templates available for you to choose, there are many triggers for you to target customers in the best way. I recommend you definitely give it a try. Support is awesome.

1st Ireland
United States
11 months using the app
OptiMonk replied July 28, 2020

Hi,

Thank you for your great feedback, it means a lot to us.

It is so good to see that you enjoy using our different templates and targeting rules. We put a great emphasis on improvement so it is a delight to see that our customers appreciate our efforts.

Thank you for being part of our community,

Best,
OptiMonk Team

January 12, 2022

Our shop is still in trail phase, but till now the Optimonk looks perfect to us and their customer support is even better. Looking forward to implement it into the live version of our kiddoshop.sk

kiddoshop.sk
Slovakia
11 months using the app
OptiMonk replied January 12, 2022

Hi Pavol,

It's Anna from OptiMonk.

I'd like to thank you once again for your lovely review, and I can't wait to see the first results of OptiMonk on your site.

We'll be happy to provide you with campaign ideas and help you to get the most out of OptiMonk! :)

Feel free to contact us anytime and I wish you the best of luck launching kiddoshop! <3

Anna

November 30, 2021

So far so good. easy walk though and fast to get started. looking forward to adding this to my website.

Herzog
United States
11 months using the app
OptiMonk replied November 30, 2021

Hi There,

Thank you for sharing your first impressions, I'm very glad to hear that you like the app so far! :)

If any questions come up later on or you need advice about which campaigns would be ideal for your site, please don't hesitate to get in touch with our Support Team via chat or at support@optimonk.com

I wish you the best of luck with your campaigns,

Anna from OptiMonk

October 27, 2021

Great app, and the service is fast and helpfull. The best app i have had for days, and it serves all the needed functions!

Dripfashion
Denmark
11 months using the app
OptiMonk replied October 27, 2021

Hi Emil,

Thanks for having a live chat with me today!

I'm super happy that you are satisfied with our app and the Support Team as well! <3

Thank you for taking the time to share your opinion, we really appreciate it!

Anna & the OptiMonk Support Team