Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its unique campaign creation and conversion rate optimization. Its user-friendly interface, including a drag-and-drop editor, is praised for ease of use and modern design. The app's customization options, integration with Shopify and Klaviyo, live chat, A/B testing, and reporting features are highly valued. Many commend the customer support for its responsiveness and efficiency. It's recommended for increasing sales and engagement, and creating professional-looking pop-ups and surveys.

February 17, 2022

I highly recommend this app to anyone looking to build there email list and increase on-page conversion rates. The templates are easy to use and update to match my branding and there are a ton of options depending on what you need for your store. They also send out emails with template suggestions and a lot of case studies that I try to follow where applicable. I recently followed their suggestions from one case study that helped deliver results for my Valentine's Day sales. I used a V-Day pop-up to get people to sign up to my list before the sale and then guided pop-ups on the day of the sale to increase conversion for my sale item and decrease cart-abandonment. I also used a V-day exit intent pop-up that had a 15% CR. When I'm not running a sale I use three different pop-ups (all at the suggestion of Optimonk) that target different types of visitors.

Sustainable Grace
United States
11 months using the app
OptiMonk replied February 22, 2022

Hi There,

Thank you for sharing your first impressions, I'm very glad to hear that you like the app so far! :)

If any questions come up later on or you need advice about which campaigns would be ideal for your site, please don't hesitate to get in touch with our Support Team via chat or at support@optimonk.com

I wish you the best of luck with your campaigns,

Tom from OptiMonk

Edited June 20, 2022

Edit: I was contacted by Reka who guided me through the issues with the integration for SMSBump. She was very helpful and we managed to solve the issue. I didn't know the support wasn't available through the weekend, would be great it there was, or just a small email stating so. Anyway the issue is solved and now I'm looking forward to seeing the app in action. Previous - App hasn't been good so far. I've had issues with setting up integration for over 2 days now and support hasn't replied at all, I thought for a popular app they would have much better support team. I'm very disappointed.

United Kingdom
About 2 months using the app
OptiMonk replied June 21, 2022

Hello Jamie,

Thank you once again for your review, it means a lot to our team. I would like to also thank you for your understanding of our business hours! 🙏

We are continuously expanding it, so we can provide better and faster help to our customers.

I hope OptiMonk will help you a lot, if you have any questions, reach out to us again 😊

Kind regards,

May 13, 2022

Best customer service.
and so many features with the free plan.
anytime when I'm struggling to edit, they solve the problems.
thank you

Air Ventilation Supply
3 months using the app
OptiMonk replied May 16, 2022

Hi, it's Peter from OptiMonk Support!

Thank you so much for your honest and appreciative review, we're really happy that you feel that our customer service is the best «3

All of our plans enjoy the same 100% customer care focus. as we very much appreciate all of our users :)

Once again, thank you so much for your kind review, it means a lot to us! Please contact us again if we may help you with anything else:)

Best Regards,
Peter from OptiMonk

December 25, 2021


United States
Over 1 year using the app
OptiMonk replied December 31, 2021


Thank you so much for sharing your opinion, it means a lot to our team! :)

Please feel free to reach out to us if you need any campaign advice in the future, our Support Team will be happy to assist you.

I wish you all the best for the coming year,

Anna from OptiMonk

September 20, 2022

La miglior App per quanto riguarda il pop-up, personalizzabili al 101%, qualsiasi tipologia di elemento, countdown, collegamenti prodotti, richiamo tramite css selector, id, link ecc. Qualsiasi regola di frequenza e apparizione per l'apertura del popup. ASSISTENZA 10, in particolare Sàra mi ha risolto un problema davvero difficile, per cui ha dedicato 1 ora del suo tempo. Direi da scegliere al volo!

Pazzi per i viaggi
9 days using the app
OptiMonk replied September 22, 2022

We are happy to hear about your positive experience with OptiMonk

It was absolutely a pleasure helping you and I wish you a lot of success with your business!

And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)


April 8, 2022

I needed a popup for my site and this app helps perfectly with that. Lots of styles to choose from and support was incredibly quick and helpful. Rate it highly.

PB Zero
United Kingdom
5 months using the app
OptiMonk replied April 11, 2022

Hey Davinder,

I'm so glad that we could meet your ideas and achieve the popup flow which you've envisioned! :)

Please let us know if we may help you further with anything and I wish you the best of luck with your popup and your business entirely.

Peter from OptiMonk

July 21, 2022

I absolutely love this app. It integrates super easy into my shopify store. When i had a technical issue, the support team were super helpful and messaged me back within seconds which i highly appreciated and they helped trouble shoot me through the issue and i had the app back up and running in seconds.

About 1 month using the app
OptiMonk replied July 21, 2022

Hi Jessica,

Wow! Thank you for your kind words, I'm so glad that you were satisfied with my assistance today. I hope that our app will help you increase sales and collect new leads in the long run as well.

Feel free to reach out anytime.


August 29, 2022

Great app and great support. Also happy with the results so far. I've integrated this with Klaviyo so far and it works like a charm.

Frag Out Flavor
United States
14 days using the app
OptiMonk replied August 30, 2022

Hi there,

I am delighted to hear that you like our app. It was a pleasure assisting you! 😊
I wish you a lot of success with your campaigns and your business ❤️

Please let us know if you have any questions as we are happy to assist you 😊

Have a lovely day ☀️
Sara from OptiMonk

August 8, 2022

L'Application est facile à utiliser et très efficace et le SAV est à l'écoute et très réactif, je recommande !

Label K
21 days using the app
OptiMonk replied August 9, 2022

Thank you so much for your kind review, we appreciate it so much!!

I wish you further good luck with your fantastic store and please let us know if we may help you further with anything else:)

Peter from OptiMonk

August 19, 2022

So far I am very happy, though I'm still in my beginning month. I love the options, and the ability to customize all/most of the elements in the campaigns. When I had a question, Anna was right there on chat in mere moments, and was extremely helpful! I have no doubt that if I'm ever in need of help again, that they will be there to assist. When I'm ready to grow past the page views for the free plan, the paid plans/upgrades look very affordable. You also get emails to help you make the most of your setup. Recommend!

Amy's Coffee Mugs
United States
16 days using the app
OptiMonk replied August 22, 2022

Hi Amy,

Thanks for coming back after your nap to write this really kind review! Especially for mentioning my name, I honestly appreciate it! :)

And yes, you're right: we'll be there for you if you need any assistance. <3

Have a nice day and good luck with the app,