Reviews (903)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to improve customer engagement and conversion rates by capturing and converting anonymous traffic. It features customizable templates, effective audience targeting, A/B testing, and analytics, making it user-friendly and powerful. The customer support is also praised for its responsiveness and helpfulness in resolving issues. Regular updates enhance its utility and appeal, making it a valuable tool for online stores focused on optimizing conversion strategies.

August 13, 2021

Easy to use, great templates with a wide range of different options for different occasions and fantastic support staff if you need any help!

The Cornish Cheese Co
United Kingdom
11 months using the app
OptiMonk replied August 13, 2021

Hi Ben,

Thanks for your review, we appreciate it a lot!! :)

I'm glad you like our templates and that you find our app user-friendly as well! Feel free to get back to us via chat or at support@optimonk.com if you need any assistance.

I wish you the best of luck with your business!

Have a great weekend,

Anna from OptiMonk

February 17, 2023

one of the Best app can use in shopify store this time drag & drop element easy to understand.. awesome customer service support highly recommended this app..

Adelaide Bay HugsGift
Australia
11 months using the app
OptiMonk replied February 21, 2023

Hi there,

We are delighted that you enjoy using our Editor and that you are happy with the work of our Support Team. We hope you’ll stay with us in the long run!

If you need assistance in the future, don't worry, we'll be there for you.

Sara from the OptiMonk Support Team

October 12, 2022

I needed help with the code and Chris walked me through it and made sure that it was showing up on my site. I greatly appreciate how kind he was in assisting me and I love this app.

Boujee & Blessed Boutique
United States
11 months using the app
OptiMonk replied October 18, 2022

Hi Diana,

I'm really happy to hear that you were satisfied with the assistance from Chris. If you need any help in the future, please feel free to reach out to us via chat. :)

I wish you a lot of success with OptiMonk!

Anna from the Support Team

Edited May 3, 2023

Optimonk converts visitors like magic. The support and crew is great too! very kind and helpful. This is in my experience one of the best lead gen and conversion optimizing apps.

Sandhya Garg
United States
11 months using the app
OptiMonk replied May 10, 2023

Hey there,

Thank you for sharing your positive experience with Optimonk! It's great to hear that the platform has been able to work its magic in converting visitors for you.

The effectiveness of a lead generation and conversion optimization app is crucial for businesses, and it's wonderful to know that Optimonk has delivered impressive results for you.

If you have any more questions or require further assistance, feel free to ask.

Kind regards,
Emil from OptiMonk

November 16, 2023

OptiMonk is an amazing app! It has so many options to improve your subscribe rate, conversion rate, and much more. Every template is fully customizable and easy to use. Also, the most important thing is that their support is always available to chat and answer any questions or concerns you might have. Highly recommend!

GREEN ECO DREAM
United States
11 months using the app
OptiMonk replied November 29, 2023

Hey There,

We are so delighted to hear you find our tool useful and easy to use! We're happy to be working with you :)

As always, do reach out to us if you have any questions or need further assistance in the future and we will be more than happy to help!

Kind Regards,
OptiMonk Success Team

August 30, 2022

Very helpful and responsive team. Used this app to make a pop up on our website and it performed well. I only wish the free plan could be extended.

Feather & Bone
Hong Kong SAR
11 months using the app
OptiMonk replied August 31, 2022

Hi there,

I am so happy that you found our support helpful. It is also amazing to hear that you enjoy using our app!

Please let us know if we can assist you with anything else.

Have a lovely day ahead,

Sara from OptiMonk

May 15, 2023

Fast and kind service, always happy to help, I'm glad that after many searches I found an application with such support

APOLLON
Israel
11 months using the app
OptiMonk replied May 19, 2023

Hey there,

Thank you for sharing your feedback with us! We're thrilled to hear that you found our service to be fast and our support team to be kind and helpful. We understand that searching for the right application is certainly not an easy task to accomplish, but we are glad you have found OptiMonk as your best choice.

We're here to help you every step of the way and ensure your experience with our application is a positive one.

If you have any further questions or need any assistance, please don't hesitate to reach out. We're always happy to help!

Kind regards,
Emil from OptiMonk

June 6, 2022

first time using Optimonk and surprise with the ease of use and great customer service! Hoping to use more features soon.

VIOLETREDSTUDIO
United States
11 months using the app
February 10, 2023

I have had to ask for help several times and each time I was answered quickly and was able to get back to work asap! Having such great customer service to go along with a great product is amazing. I highly recommend optimonk.

MookyPookyandMuffin
United States
11 months using the app
OptiMonk replied February 22, 2023

Hi there,

Thank you for taking the time for leaving your feedback about our work and app.
We're working hard to make all of our users satisfied with the product and our services as well.
If you need any further assistance in the future, we are here to help.:)

Zsofi from the OptiMonk Support team

July 21, 2020

This is a great application, the library has many templates available for you to choose, there are many triggers for you to target customers in the best way. I recommend you definitely give it a try. Support is awesome.

1st Ireland
United States
11 months using the app
OptiMonk replied July 28, 2020

Hi,

Thank you for your great feedback, it means a lot to us.

It is so good to see that you enjoy using our different templates and targeting rules. We put a great emphasis on improvement so it is a delight to see that our customers appreciate our efforts.

Thank you for being part of our community,

Best,
OptiMonk Team