Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its unique campaign creation and conversion rate optimization. Its user-friendly interface, including a drag-and-drop editor, is praised for ease of use and modern design. The app's customization options, integration with Shopify and Klaviyo, live chat, A/B testing, and reporting features are highly valued. Many commend the customer support for its responsiveness and efficiency. It's recommended for increasing sales and engagement, and creating professional-looking pop-ups and surveys.

March 28, 2022

Since implementing OptiMonk's exit-intent popup we've seen our newsletter optin conversion rate go from below 1% to over 3% in the first month. Our website bounce rate improved significantly and the average visitor time on site and pages per session have all increased. The interface is incredibly user-friendly, intuitive, and easy to navigate. The starter designs are stunning. The design tool is one of the best drag-and-drop visual design tools I've used. When compared to 5 other popup apps for Shopify that we tested, OptiMonk was the clear leader. Lastly, their support is top-notch. I've been able to have questions answered very quickly with their chat support. Excellent job!

Steadiwear Inc
4 months using the app
OptiMonk replied April 1, 2022

Thank you so much for your honest and kind words, your detailed review is very appreciated! We're happy that our app's functions are satisfying and that OptiMonk helped you get more sales:)

Please feel free to contact us at any time, we'd be glad to support you 🙂

Kind Regards,
the OptiMonk Support Team

August 15, 2022

We started using this app last week and I can already say that the customer experience and product experience makes me very excited for all of the campaigns we'll be able to run using this application. The team (Shoutout to Chris in particular) have been incredible, super fast at responding and genuine about the help they want to give. I'm so impressed!

Smart Sharps Bin
United States
11 days using the app
OptiMonk replied August 15, 2022


It's Chris here, I just wanted to thank you very much for your kind review. It was a pleasure assisting you with your queries and I wish you all the best with your campaigns.

As always, get in touch with us if you have any questions or need help with anything else :)

Kind Regards
Chris from the Optimonk Support Team

November 10, 2021

Fantastic popups and amazing customer support. These popups can be tailored to everything you need in your store and have for sure increased our conversion!

About 1 year using the app
OptiMonk replied November 10, 2021

Hi There,

We're very happy about your feedback! Thank you so much for mentioning our Support Team in your review!! <3

Please feel free to reach out to us anytime you need assistance in the future.

Have a great day,

Anna from OptiMonk

August 10, 2022

I've been using OptiMonk for a few weeks now and things are going well. I enjoy the fact that it's an app that is simple to use, and has good customer support, as many apps can't seem to get this right.

David Charles Fox Art
12 days using the app
OptiMonk replied August 11, 2022

Hi David! Thank you for your positive feedback! I am glad that you are having a great experience with OptiMonk so far and I hope we can work together for many years ahead! :) If you need any help in the future, don't hesitate to contact us! <3 Zsofi from OptiMonk

November 30, 2021

So far so good. easy walk though and fast to get started. looking forward to adding this to my website.

United States
11 months using the app
OptiMonk replied November 30, 2021

Hi There,

Thank you for sharing your first impressions, I'm very glad to hear that you like the app so far! :)

If any questions come up later on or you need advice about which campaigns would be ideal for your site, please don't hesitate to get in touch with our Support Team via chat or at support@optimonk.com

I wish you the best of luck with your campaigns,

Anna from OptiMonk

May 23, 2022

Support guys are AMAZING! So helpful and just sort your issue within minutes. Effective and working well for us.

Kind Oils
United Kingdom
About 1 month using the app
OptiMonk replied May 24, 2022

Hi Francine, thank you so much for your compliments, these are the times we feel like our work is really worth it! I'm very glad that you're satisfied with the app and the team. Please feel free to reach out anytime. <3 Anna from OptiMonk

December 3, 2021

Great app. Fast live chat support. Every problem was resolved quickly. Perhaps the editor should be improved a little to achieve excellence.

Vittorio Virgili
11 months using the app
OptiMonk replied December 3, 2021

Hi There,

I'm Anna from the OptiMonk Support Team.

Thank you so much for your constructive feedback, we really appreciate your honesty. If you'd like to help us improve the OptiMonk editor and you have some suggestions, please share them with us via chat, or if you're interested, you can also participate in our UX Research.

We've just released a new editor and your insights would be really helpful! :)

Thank you once again and feel free to contact us anytime.

Have a great weekend,

Anna from OptiMonk

August 11, 2022

I'm still at the beginning with the app, but for now I feel good and it does everything as I imagined it would. Once I've tested it more I'll update my review, thanks to the developers

Casa Esperia
11 days using the app
OptiMonk replied August 11, 2022

Thank you so much for the review 😍

We are happy to hear about your positive experience with OptiMonk. I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance.

Sara from OptiMonk

September 6, 2022

Been searching for a pop-up app, and optimonk is so easy to customize!!! And its free plan is just amazing!

La Marie's Boutique
United States
6 days using the app
OptiMonk replied September 8, 2022

Hi there,

It is amazing to hear that our app is the one you were looking for!

We appreciate your kind words and we are happy to hear that you found our app easy to use.

We are here for you if you need any further assistance
Have a lovely day,

Sara from OptiMonk

May 25, 2022

Great product and even better customer support! I had an issue with determining where not to show my pop-ups and this was answered within 5 mins.

Pure Spa & Beauty
United Kingdom
About 1 month using the app
OptiMonk replied May 26, 2022

Thank you so much for your kind words, we really appreciate it! You have a fantastic and inviting franchise and we understand that behind it there is a very busy schedule, thus we're aiming to provide the best support to you as soon as possible!

Kind Regards,
Peter from OptiMonk Support

PS.: we wish that we'd have one of your salons nearby:)