Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

January 13, 2022

Can't wait to see this through! So excited, the features are fantastic! This is exactly what i have been looking for.

Thats So Awesome
United States
10 months using the app
OptiMonk replied January 17, 2022

Hey there,

Thank you so much for your 5 star review, it means a lot to the OptiMonk team :)

Please do let us know if you have any questions or need help with anything with the OptiMonk app and we will be more than happy to assist you :)

I wish you all the best and success for 2022

Kind Regards
Chris from the OptiMonk support team

May 13, 2016

Just a quick review of Optimonk from me. I tested good few apps and I believe Optimonk is the best. I love the easy AB testing, I love the NANOBAR that definitely is a super CONVERSION BOOSTER. I'm very happy with the support, they reply very fast and you can quickly chat for a fast solution. All it needs now is more mobile optimised templates and it will be perfect!

Quality Clever
United States
10 months using the app
February 17, 2022

I highly recommend this app to anyone looking to build there email list and increase on-page conversion rates. The templates are easy to use and update to match my branding and there are a ton of options depending on what you need for your store. They also send out emails with template suggestions and a lot of case studies that I try to follow where applicable. I recently followed their suggestions from one case study that helped deliver results for my Valentine's Day sales. I used a V-Day pop-up to get people to sign up to my list before the sale and then guided pop-ups on the day of the sale to increase conversion for my sale item and decrease cart-abandonment. I also used a V-day exit intent pop-up that had a 15% CR. When I'm not running a sale I use three different pop-ups (all at the suggestion of Optimonk) that target different types of visitors.

Sustainable Grace
United States
10 months using the app
OptiMonk replied February 22, 2022

Hi There,

Thank you for sharing your first impressions, I'm very glad to hear that you like the app so far! :)

If any questions come up later on or you need advice about which campaigns would be ideal for your site, please don't hesitate to get in touch with our Support Team via chat or at support@optimonk.com

I wish you the best of luck with your campaigns,

Tom from OptiMonk

May 1, 2023

Great customer service!! And app works great--just got off a support chat with Emil and he was incredibly helpful and worked through all of my questions patiently with me. Thanks!

Mini Ducklings
United States
10 months using the app
OptiMonk replied May 2, 2023

Hey there,

Thank you so much for leaving us a review. We can't express how grateful we are for your support. We are pleased to hear that all your queries were resolved.

If you happen to have any questions or need assistance with any of your campaigns, just give us a shout and we'll be more than happy to come to the rescue!

Kind regards,
Emil from OptiMonk

December 16, 2022

So flexible and easy to use. And when I got stuck, chat support helped in 5 mins. Really great product and service!

Little Bay Root
United States
10 months using the app
OptiMonk replied December 23, 2022

Hi there,

Thank you for leaving a review. At OptiMonk, we continuously strive to serve you better.

We are glad that we have managed to meet your needs and help you run your campaign.

Looking forward to serving you in the future!

Best Wishes
Emil - OptiMonk

November 24, 2021

That app, like most, takes some getting used too. Best to have a game plan on what you want to accomplish and then ask support how to achieve that before diving in. However, the team is very helpful when using the Support Chat feature.

Silver Rose Bakery
United States
10 months using the app
OptiMonk replied November 30, 2021

Hi There,

Thank you so much for sharing your opinion!

OptiMonk has many features and we agree that it takes some time and practice to discover our functions and find the best settings for your own webshop.

As you mentioned, it helps a lot if you have a marketing plan before starting to set up the OptiMonk campaigns and of course, we'll be here for you to help you get the most out of our app. Feel free to reach out via chat again if you need assistance :)

I think your review will be very helpful for potential users and those who have just started using OptiMonk, therefore we are very grateful that you shared your opinion!

I wish you all the best for the future,

Anna from OptiMonk

July 24, 2017

Great customer support as well as a great tool for exit offers. Strongly recommend.

Slimsation
United States
10 months using the app
April 6, 2023

Thanks to Emil, we are able to correctly get our leads! I am very pleased with the app and would say "give it a try" to anyone who is interested in growing their store.

Pure Hair Gaze
United States
10 months using the app
OptiMonk replied April 11, 2023

Hey there,

We would like to express our sincerest gratitude for the glowing review you shared with us. It is feedback like yours that truly motivates us to continue providing exceptional products and services to our valued customers.

We are delighted to hear that you had a positive experience with us and that our efforts did not go unnoticed. We take great pride in our work and are thrilled to see that our hard work has paid off.

Thank you once again for taking the time to share your positive feedback with us. We are grateful for your support and look forward to serving you again in the future.

Best regards,
Emil from OptiMonk

August 2, 2021

Great app and easy to use. Also, the staff are so helpful! Amazing! I love their customer service! really recommend OptiMonk!

EcoandMoco
Australia
10 months using the app
OptiMonk replied August 2, 2021

Hello :)

It's really good to hear that you're satisfied with the app and with our Support Team as well. We all appreciate your kind words!!

Feel free to get back to us anytime in the future via chat or at support@optimonk.com, and we'll be happy to help. :)

I wish you a great week ahead,

Anna from OptiMonk

February 7, 2023

Their app is very intuitive and easy to use, they have the best customer service and technical support, they helped me with absolutely all my doubts and made everything work correctly, their team is amazing, I really recommend them!

Corea Beauty Perú
Peru
10 months using the app
OptiMonk replied February 22, 2023

Hi there,

It's Chris here, I hope you are well :)

I just wanted to thank you for your kind words in your review and that it was an absolute pleasure assisting you with your campaign.

As always, if you need help with anything else regarding your OptiMonk campaigns just reach out to us and we will be more than happy to help

I wish you all the best with your campaign

Kind Regards
Chris