Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its unique campaign creation and conversion rate optimization. Its user-friendly interface, including a drag-and-drop editor, is praised for ease of use and modern design. The app's customization options, integration with Shopify and Klaviyo, live chat, A/B testing, and reporting features are highly valued. Many commend the customer support for its responsiveness and efficiency. It's recommended for increasing sales and engagement, and creating professional-looking pop-ups and surveys.

November 30, 2021

So far so good. easy walk though and fast to get started. looking forward to adding this to my website.

Herzog
United States
11 months using the app
OptiMonk replied November 30, 2021

Hi There,

Thank you for sharing your first impressions, I'm very glad to hear that you like the app so far! :)

If any questions come up later on or you need advice about which campaigns would be ideal for your site, please don't hesitate to get in touch with our Support Team via chat or at support@optimonk.com

I wish you the best of luck with your campaigns,

Anna from OptiMonk

December 3, 2021

Great app. Fast live chat support. Every problem was resolved quickly. Perhaps the editor should be improved a little to achieve excellence.

Vittorio Virgili
Italy
11 months using the app
OptiMonk replied December 3, 2021

Hi There,

I'm Anna from the OptiMonk Support Team.

Thank you so much for your constructive feedback, we really appreciate your honesty. If you'd like to help us improve the OptiMonk editor and you have some suggestions, please share them with us via chat, or if you're interested, you can also participate in our UX Research.

We've just released a new editor and your insights would be really helpful! :)

Thank you once again and feel free to contact us anytime.

Have a great weekend,

Anna from OptiMonk

May 25, 2022

Great product and even better customer support! I had an issue with determining where not to show my pop-ups and this was answered within 5 mins.

Pure Spa & Beauty
United Kingdom
About 1 month using the app
OptiMonk replied May 26, 2022

Thank you so much for your kind words, we really appreciate it! You have a fantastic and inviting franchise and we understand that behind it there is a very busy schedule, thus we're aiming to provide the best support to you as soon as possible!

Kind Regards,
Peter from OptiMonk Support

PS.: we wish that we'd have one of your salons nearby:)

May 19, 2022

Wanted to know if I could relocate the lucky wheel teaser and Chris explained it perfectly and sent me a screen shot to help. Gold star support and fast too. Love using this app. And the support is awesome. Thanks lots

The Military Place
United States
About 1 month using the app
OptiMonk replied May 23, 2022

Hi there,

Thank you very much for your kind review, it was a pleasure helping you and I am delighted that you love the OptiMonk app as well :)

Do get back to us if you have any other questions or need assistance with anything else and we will be more than happy to help

Kind Regards
Chris from OptiMonk Support

April 26, 2022

This app is great, and the team is super helpful. Optimonk is our preferred pop up software and we consistently get higher conv rates with it over others we've tried. Their support and team knowledge has been useful as well.

SmoothieBox
United States
About 2 months using the app
OptiMonk replied April 26, 2022

Hi Vin,

We're so happy that you're satisfied with our app and the team as well! :)

We hope that our Support and Success Team will be able to help you get even better results in the future.

Have a great week ahead and feel free to reach out anytime.

Anna from OptiMonk

November 16, 2021

Optimonk has improved our engagement and conversions ten fold since we started using it. Customer support second to none. Keep up the great work!

Swycha Refurbished iPhones
Jersey
11 months using the app
OptiMonk replied November 22, 2021

Hi There,

Once again, thanks a lot for sharing your opinion on Shopify, I'm so glad to hear that you were satisfied with my support! :-)

Feel free to reach out anytime in the future for assistance, and I wish you the best of luck with your campaigns!

Have a great day,

Anna from OptiMonk

November 24, 2021

That app, like most, takes some getting used too. Best to have a game plan on what you want to accomplish and then ask support how to achieve that before diving in. However, the team is very helpful when using the Support Chat feature.

Silver Rose Bakery
United States
10 months using the app
OptiMonk replied November 30, 2021

Hi There,

Thank you so much for sharing your opinion!

OptiMonk has many features and we agree that it takes some time and practice to discover our functions and find the best settings for your own webshop.

As you mentioned, it helps a lot if you have a marketing plan before starting to set up the OptiMonk campaigns and of course, we'll be here for you to help you get the most out of our app. Feel free to reach out via chat again if you need assistance :)

I think your review will be very helpful for potential users and those who have just started using OptiMonk, therefore we are very grateful that you shared your opinion!

I wish you all the best for the future,

Anna from OptiMonk

January 26, 2022

Amazing customer service and Chris (One of the team members) have helped me throughout the process for my custom requirements. I would like to suggest OptiMonk if you're looking custom popups solution.

Orgone Energy Australia
Canada
5 months using the app
OptiMonk replied January 27, 2022

Hi Jon,

It was a pleasure helping you set up your OptiMonk popup/stickybar and I would like to thank you for your amazing review, it means a lot to the hard-working team at OptiMonk :)

Do get back to us if you need help with anything else and we will be more than happy to assist you.

Kind Regards
Chris from OptiMonk

August 31, 2021

This app is so user friendly. It Saved me so much time! Excellent! I definitely recommend you try it.

Bella.Rose.Accessories1
United States
Over 1 year using the app
OptiMonk replied September 1, 2021

Hello,

We’d just like to thank you for taking the time to write this kind review!

We are glad to hear that OptiMonk could save you time and energy :)

Please feel free to reach out to us anytime if you need any assistance.

Kind regards,

The OptiMonk Support Team

April 13, 2022

What a brilliant app (and even better customer service!) We've been using an exit intent pop-up on our site for a couple of months now and its been performing at over 13% conversion, consistently. There are loads of templates you can adapt as you like and the interface is super easy to use. The customer service really is next level. They answer your questions really quickly and everyone I have spoken to has been incredibly helpful and an absolute pleasure to deal with. Thank you!

Wolf Escape Games
United Kingdom
2 months using the app
OptiMonk replied April 19, 2022

Hi there, it's Peter! We're absolutely thrilled to receive such an amazing review, thank you so much for this kind and detailed feedback, it is highly appreciated!

We were very glad to read about your success and satisfaction with OptiMonk <3

I really hope that our app remains to be beneficial to you in the long run as well, but of course, if you'd need any advice or assistance, please don't hesitate to contact us again as we'll be more than happy to help you^^

Thank you once again!
Sincerely,
Peter