Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective pop-ups and lead capturing features. It's praised for its ease of use, affordability, and seamless website integration. The app offers A/B testing, analytics, and customizable templates. Customer service, especially from Chris, Rudolf, and Emil, is described as fast and helpful. Many noted an increase in conversion rates and generation of qualified leads.

August 16, 2022

Great support from their team and easy setup. I checked the stats provided, and they are pretty relevant as well.

Baltic Club
Canada
10 months using the app
OptiMonk replied August 16, 2022

Hey Brice! It's Zsofi from OptiMonk. Many thanks for your kind words, we really appreciate them! 😊 And please feel free to reach out again in the future if you have questions or need assistance. 🙏

October 27, 2022

It's a very good app and easy to use. Super fast and helpful customer support team. So far all my questions are answered within minutes. Highly recommended.

Vitaninja
Hungary
10 months using the app
OptiMonk replied November 15, 2022

Hi Panka,

Your kind words are really heart-warming, thank you so much for your amazing review!!

Anna from OptiMonk Support

Edited August 30, 2022

Great app. Very simple and intuitive. Chris from Support is amazing. I'd definitely recommend OptiMonk.

Rotor One - Melbourne Helicopter Rides
Australia
10 months using the app
OptiMonk replied June 24, 2022

Hey Ed! It's Anna from OptiMonk. I'm so happy about your review, thanks for taking the time to share your opinion! Have a great weekend, and feel free to reach out in the future. Anna <3

November 2, 2022

I had issues enabling the app and the support people were very helpful. They enabled the app for me and answered all my questions. It was a very pleasant experience working with the support team. Thank you!! Appreciate your help!!

THESPAZZLE
United States
10 months using the app
OptiMonk replied November 15, 2022

Hi Nars,

I was very happy to assist you! Thank you so much for your review, it means a lot to me! :)

I wish you the best of luck with our app and please feel free to reach out via chat or email anytime you need assistance.

Anna from OptiMonk

October 7, 2021

Great, easy to use app - allows me to encourage my customers to place that all important first order. Extremely helpful customer service as well!

The Queen of Tarts
United Kingdom
10 months using the app
OptiMonk replied October 8, 2021

Hi Joanne,

I was very happy to have a live chat with you yesterday! :)

Your webshop is so lovely and I hope we'll help you with the first order and also with the many orders after. Let me know if you need more campaign ideas or assistance with your current campaign in the future.

I wish you all the best,

Anna from OptiMonk

April 29, 2022

So far this app is great. Customer service is on point! I had a question and they got back to me quickly and corrected my issue. Thanks!

Blue Monarch Co
United States
9 months using the app
OptiMonk replied April 29, 2022

Hi Tania,

Thank you so much for your nice review and also for mentioning our Support Team. We're doing our best to provide the highest quality service to each OptiMonk user. :)

Do get back to us if you need help with anything else and we will be more than happy to assist you.

Have a great day,

Zsofi from OptiMonk

September 17, 2022

Easy set up and extremely accessible! Was really happy to be able to make my own code. Can't wait to see the addition on my site!

SWEET AND SPICE
United States
9 months using the app
OptiMonk replied September 21, 2022

Hey there,

We're really happy about your positive first impressions and hope that OptiMonk will help you increase your sales in the long run,

Please feel free to reach out anytime for assistance.

Have a great day,

Anna from Optimonk Support

July 23, 2020

We used this app to increase our lead generation on sight, reduce customer churn by offering exit-intent retention campaigns and increase conversion on the site. The app is so simple to use, there are so many possibilities that we haven't even tapped into yet, and out account manager is incredibly supportive. You can design things from scratch to look exactly as you want, and the segmentation and integrations are all great. Would definitely recommend.

Your Super
United States
9 months using the app
OptiMonk replied July 28, 2020

Hi Hannah,

Wow, thank you for your kind words, we are blown away by this feedback.

It is so exciting to see the results that you have achieved with the help of OptiMonk. Supporting you is a great honor for us.

Wishing you all the best,
OptiMonk Team

November 1, 2022

simply awesome and easy to use, specially being a newbie like me. they have responsive support team too!

www.countryhide.com
Malaysia
9 months using the app
OptiMonk replied November 15, 2022

Hi Greg,

Thanks for your review in the name of the entire team, it means a lot to us!! :)

I wish you a lot of success with OptiMonk,

Anna from the Support Team

December 19, 2022

So far so good! I would recommend OptiMonk over some of the other competitor products I've taken a look at so far for a couple reasons: 1). OptiMonk's designs and templates are FAR SUPERIOR from a design perspective, and 2). OptiMonk's campaign use case templates are the bee's knees. I'm so, so happy I decided on OptiMonk as my app of choice, and unless something goes disastrously awry from here, they have my 5 stars! :)

PROOF Coffee Roasters
United States
9 months using the app
OptiMonk replied December 19, 2022

Hey Jeff,

Our team is delighted by your review, and we are glad that you noticed the effort that went into designing our templates.
We will be working really hard to provide top-notch service for your business.
Thank you for sharing your opinion and we wish you the best of luck with your business.

Stephan