Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance conversion rates and customer engagement. Its user-friendly interface, including a drag-and-drop editor and customizable templates, is praised for its ease of use. The reliable performance, unique campaign creation, and seamless Shopify integration are valued features. The customer support team is commended for their quick and effective problem-solving. The pricing is seen as reasonable, offering good value. Features like A/B testing and lead generation are particularly appreciated.

November 1, 2022

simply awesome and easy to use, specially being a newbie like me. they have responsive support team too!

www.countryhide.com
Malaysia
9 months using the app
OptiMonk replied November 15, 2022

Hi Greg,

Thanks for your review in the name of the entire team, it means a lot to us!! :)

I wish you a lot of success with OptiMonk,

Anna from the Support Team

April 29, 2022

So far this app is great. Customer service is on point! I had a question and they got back to me quickly and corrected my issue. Thanks!

Blue Monarch Co
United States
9 months using the app
OptiMonk replied April 29, 2022

Hi Tania,

Thank you so much for your nice review and also for mentioning our Support Team. We're doing our best to provide the highest quality service to each OptiMonk user. :)

Do get back to us if you need help with anything else and we will be more than happy to assist you.

Have a great day,

Zsofi from OptiMonk

July 23, 2020

We used this app to increase our lead generation on sight, reduce customer churn by offering exit-intent retention campaigns and increase conversion on the site. The app is so simple to use, there are so many possibilities that we haven't even tapped into yet, and out account manager is incredibly supportive. You can design things from scratch to look exactly as you want, and the segmentation and integrations are all great. Would definitely recommend.

Your Super
United States
9 months using the app
OptiMonk replied July 28, 2020

Hi Hannah,

Wow, thank you for your kind words, we are blown away by this feedback.

It is so exciting to see the results that you have achieved with the help of OptiMonk. Supporting you is a great honor for us.

Wishing you all the best,
OptiMonk Team

October 15, 2022

This app was easy to setup and the support team is very helpful. I haven't used any of the advanced features yet, but I have collected leads with my initial basic setup.

Hwalgi
United States
9 months using the app
OptiMonk replied October 18, 2022

Hey Brian,

It's Anna from OptiMonk Support :)

I just wanted to thank you for submitting a review about our team, it really means a lot!

I wish you all the best with your business,

Anna

August 2, 2021

Good app, converts traffic nicely, I am happy with how well it works. I would recommend any site install this tool to build their list.

KaraMD®
United States
9 months using the app
OptiMonk replied August 3, 2021

Hi There,

We’d just like to thank you for taking the time to write this kind review! :)

We are glad to hear that you enjoy using our app and it helped you in your business and we are very grateful for customers like you and hope you stick with us for years to come!

Thanks again,

Brittany from the OptiMonk Support Team

June 30, 2022

you are blessed to have Anna working for you. What AMAZING customer service! She was very patient and answered all my questions.

Peninsula Eve
Australia
9 months using the app
OptiMonk replied June 30, 2022

Hi Aisling,

I was so delighted to chat with you today, you're a really kind person. I wish you the best of luck launching your business and feel free to reach out to support anytime in the future. <3

Have a wonderful day,
Anna

November 8, 2021

This app is awesome! I had some issues with set up, but customer support came along and resolved my issue in a timely manner. I can't wait to get to see all that this app can do for our business and website!

Bradley Allen
United States
9 months using the app
OptiMonk replied November 9, 2021

Hi Brandi,

Thank you so much for your review, you're fantastic!! The whole team is very happy about your feedback. :)

We truly believe that OptiMonk will be very beneficial for you in the long term as well!

I wish you a lot of success with your business and feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)

Have a great day,

Anna from OptiMonk

July 16, 2021

This app is amazing, reducing a lot of coding just by configuration I can use a popup window and teaser included, super easy to use it. Also the technical support is great! they made sure all the details and requirements that I need they will provide fully support. Totally recommended! :D

Morey BodyBoards
United States
9 months using the app
OptiMonk replied July 16, 2021

Hello Jenny,

I'm so glad you were satisfied with my chat support today!

It's good to see that you applied the changes we discussed and now your campaign is targeted the way you wanted it to be. :)

Feel free to reach out to us anytime via chat or email (support@optimonk.com).

Thank you and have a great weekend,

Anna from OptiMonk

January 26, 2022

Optimonk has worked well enough for us in a limited capacity that we have begun greatly expanding its use on our site. Their staff is very helpful, and we're looking forward to continuing to expand our usage of the platform.

Toast! Supplements Inc
United States
9 months using the app
OptiMonk replied January 27, 2022

Hey there,

Thank you so much for your kind review it means a lot to the OptiMonk team that you found the team helpful :)

If you need any help with your campaigns or have any questions please do let us know and we will be more than happy to help you :)

I wish you all the best with your OptiMonk campaigns

Kind Regards
Chris from OptiMonk

October 17, 2022

The best pop up app for email marketing we've used! Wide variety of templates and their team is great help! :)

eco little ones
Australia
9 months using the app
OptiMonk replied October 18, 2022

Hey There,

We're so amazed by your review, thank you so much!!

It's great to hear that you just found the right tool for your business ;)

Wishing you a lot of success with OptiMonk!

Anna from the Support Team