Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales, engagement, and conversion rates. Its user-friendly design, customizable templates, and unique campaign creation are highly valued. The app's seamless integration with Shopify and other platforms, efficient customer support, and easy setup are also praised. Merchants value the ability to remove branding, even on free accounts, and the customizable options and prioritization of popups, making it a great value for money.

November 24, 2021

That app, like most, takes some getting used too. Best to have a game plan on what you want to accomplish and then ask support how to achieve that before diving in. However, the team is very helpful when using the Support Chat feature.

Silver Rose Bakery
United States
10 months using the app
OptiMonk replied November 30, 2021

Hi There,

Thank you so much for sharing your opinion!

OptiMonk has many features and we agree that it takes some time and practice to discover our functions and find the best settings for your own webshop.

As you mentioned, it helps a lot if you have a marketing plan before starting to set up the OptiMonk campaigns and of course, we'll be here for you to help you get the most out of our app. Feel free to reach out via chat again if you need assistance :)

I think your review will be very helpful for potential users and those who have just started using OptiMonk, therefore we are very grateful that you shared your opinion!

I wish you all the best for the future,

Anna from OptiMonk

August 2, 2021

Great app and easy to use. Also, the staff are so helpful! Amazing! I love their customer service! really recommend OptiMonk!

EcoandMoco
Australia
10 months using the app
OptiMonk replied August 2, 2021

Hello :)

It's really good to hear that you're satisfied with the app and with our Support Team as well. We all appreciate your kind words!!

Feel free to get back to us anytime in the future via chat or at support@optimonk.com, and we'll be happy to help. :)

I wish you a great week ahead,

Anna from OptiMonk

April 12, 2017

Great Service & Support. I have been using from past one month and it has started giving me results desired. Would encourage you to try Optimonk, it anyway comes with free trial without asking for any credit card info.

Soshaindia
India
10 months using the app
October 12, 2022

I used this app for create a pop up. it' the great service. if i have the questions the support give me the right assistance

novacosmetics
Italy
10 months using the app
OptiMonk replied October 18, 2022

Hi Francesca,

I'm really happy that you've been satisfied with our app and the team during these past 10 months and I hope that you'll stay with us for the next few years as well!!

Please feel free to reach out anytime you have questions. :-)

Anna from OptiMonk

April 27, 2022

I love this app! It's easy to use and works 100% with Shopify with no problems. The conversation rate is great and the support team is awesome!

Creative Crayons Workshop
United States
10 months using the app
OptiMonk replied April 27, 2022

Hi Shannon,

Thank you so much for sharing your opinion! I'm glad that you found our app easy and smooth. <3

If you need any help in the future, feel free to message us via chat again and we'll be happy to assist you with anything.

Have a lovely day ahead,

Anna from OptiMonk

October 27, 2022

It's a very good app and easy to use. Super fast and helpful customer support team. So far all my questions are answered within minutes. Highly recommended.

Vitaninja
Hungary
10 months using the app
OptiMonk replied November 15, 2022

Hi Panka,

Your kind words are really heart-warming, thank you so much for your amazing review!!

Anna from OptiMonk Support

November 2, 2022

I had issues enabling the app and the support people were very helpful. They enabled the app for me and answered all my questions. It was a very pleasant experience working with the support team. Thank you!! Appreciate your help!!

THESPAZZLE
United States
10 months using the app
OptiMonk replied November 15, 2022

Hi Nars,

I was very happy to assist you! Thank you so much for your review, it means a lot to me! :)

I wish you the best of luck with our app and please feel free to reach out via chat or email anytime you need assistance.

Anna from OptiMonk

March 12, 2017

Complete game changer! The app is easy to use and really made a difference. It helped us get 500 sign ups ( in 11 days) from users that were otherwise going to exit our site. That helped reduce our bounce rate and fed the best giveaway we have ever ran on our site.

www.liveinfinitely.com

Live Infinitely
United States
10 months using the app
August 16, 2022

Great support from their team and easy setup. I checked the stats provided, and they are pretty relevant as well.

Baltic Club
Canada
10 months using the app
OptiMonk replied August 16, 2022

Hey Brice! It's Zsofi from OptiMonk. Many thanks for your kind words, we really appreciate them! 😊 And please feel free to reach out again in the future if you have questions or need assistance. 🙏

Edited August 30, 2022

Great app. Very simple and intuitive. Chris from Support is amazing. I'd definitely recommend OptiMonk.

Rotor One - Melbourne Helicopter Rides
Australia
10 months using the app
OptiMonk replied June 24, 2022

Hey Ed! It's Anna from OptiMonk. I'm so happy about your review, thanks for taking the time to share your opinion! Have a great weekend, and feel free to reach out in the future. Anna <3